Patient Access Center Representative

Terros Health; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision insurance

401(k) plan with company match

Paid Time Off

Paid holidays

Bilingual pay differential

Employee Assistance Program

Job summary

Terros Health in Phoenix, AZ is hiring a Full-Time Patient Access Center Representative at our Central Avenue location. You will handle scheduling, patient inquiries, pre-enrollment duties and data entry to ensure smooth access to care.

This role requires strong call center skills; bilingual Spanish is a plus with differential pay. Schedule: Monday–Friday, 8:00 am–6:00 pm, 40 hours weekly, no weekends or on-call; generous benefits and opportunities for growth.

Qualifications

• At least 2 years of call center experience preferred.
• Bilingual in Spanish is a plus with differential pay.

Responsibilities

• Answer inquiries related to scheduling patients for Terros services promptly.
• Ensure clinical, financial, insurance and administrative information is accurately obtained.
• Triage requests and complete services in a timely manner.
• Perform patient pre-registration and update patient information.
• Complete pre-enrollment duties including insurance verifications and reporting requests.
• Enter data and confirm appointments; communicate with back-office staff as needed.

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.

The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Call Center Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.

Full-Time, Employed - 40 hours/week
Location: Central Ave and Thomas Rd., Phoenix, AZ
Monday-Friday, between 8:00 am-6:00 pm (schedules may vary)
No Weekends or On-call required

At Least 2 Years Of Call Center Experience Preferred

Bilingual in Spanish is a plus (Additional Language Differential Pay Available)

Duties Include

• Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
• Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patient pre-registration including accessing and updating patient information.
• Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back-office staff and providers in all of the health centers as needed.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more