Health Center Relations Specialist - Stapley

Terros Health; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time Off

Holidays

Employee Assistance Program (EAP)

Job summary

Terros Health at Stapley Health Center in Mesa, AZ is seeking a Health Center Relations Specialist to greet patients, schedule appointments, conduct intake interviews, and support front desk operations with compassion and professionalism.

You will collect patient demographics, verify basic insurance information, and liaise with clinical staff to ensure smooth check-ins. Spanish-speaking preferred, with a comprehensive benefits package, PTO, holidays, EAP, and growth opportunities.

Qualifications

• 1+ year front office or patient-facing experience in healthcare, hospitality, or banking.
• Strong communication and compassionate, professional approach.
• Able to work evenings and occasional Saturdays as scheduled.

Responsibilities

• Greet patients in a professional, courteous manner and assist needs with empathy.
• Process patient check-ins and notify staff of arrivals; update intake data.
• Review and update daily schedules and ensure accurate data capture.
• Collect and maintain patient demographics, ensuring accuracy per guidelines.
• Have basic knowledge of insurance types (Medicare, Medicaid, commercial).

Skills

Customer service

Front office

Healthcare experience

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Stapley Health Center in Mesa, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customer facing and focused service experience in healthcare, hospitality or banking and we will train you!

The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Health Center Relations Specialist for our Stapley Health Center in Mesa, AZ.

1111 S Stapley Dr. Mesa, AZ 85204

Full Time, Employment

Spanish Speaking Preferred!

Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality

(i.e., meeting or conventions, hotel), or Banking required.

Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred

Schedule:

1-2 evening (until 8pm) per week & 1 Saturday every 4-6 weeks

Health Center Relations Specialist Duties Include

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
• Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more