Patient Access Center Representative

Terros Health; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Multiple medical plans

401(k) with employer match

4 weeks paid time off

Gym memberships

Employee Assistance Program

Job summary

Terros Health is seeking a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ. This role requires excellent customer service skills, handling inquiries regarding scheduling, and ensuring accurate patient information.

Ideal candidates should have at least 2 years of call center experience and strong communication skills. The position offers various benefits including health plans, paid time off, and professional development opportunities.

Qualifications

• At least 2 years of call center experience preferred.
• Ability to triage and ensure timely requests for services.
• Effective communication with back-office staff.

Responsibilities

• Answer inquiries related to scheduling efficiently.
• Obtain and document clinical, financial, insurance info.
• Perform patient pre-registration and appointment confirmation.

Skills

Customer service skills

Scheduling skills

Bilingual in Spanish

Data entry proficiency

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Full‑Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate, and professional.

The Patient Access Center Representative will perform comprehensive scheduling in the call center, provide excellent customer service, answer patient questions during initial engagement, facilitate expeditious appointments by removing barriers when necessary, and ensure all clinical, financial, insurance, and administrative information is accurately obtained and completed. The role includes completing all pre‑enrollment duties such as patient registration, insurance verifications, and effective presentation of information, as well as reporting requests and other duties as requested.

Position Details

Full‑time, 40 hours per week.
Monday‑Friday, 8:00 am–6:00 pm (schedules may vary). No weekends or on‑call required.
Location: Central Ave. & Thomas Rd., Phoenix, AZ.

Key Requirements

• At least 2 years of call center experience preferred.
• Bilingual in Spanish is a plus (additional language differential pay available).
• Strong customer service and scheduling skills.
• Ability to triage and ensure all requests for services are completed in a timely manner.
• Proficiency in patient pre‑registration, data entry, and appointment confirmation.
• Effective communication with back‑office staff and providers across all health centers.

Responsibilities

• Answer internal/external inquiries related to scheduling patients for Terros Services efficiently.
• Ensure pertinent clinical, financial, insurance, and administrative information is accurately obtained and documented.
• Perform patient pre‑registration, including accessing and updating patient information.
• Complete all pre‑enrollment duties, including patient registration, insurance verifications, and presentation of information.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back‑office staff and providers.

Benefits & Wellness

• Multiple medical plans, including a no‑premium plan for employees and their families.
• Multiple dental plans, including orthodontia.
• 401(k) with employer match, interest‑free medical line of credit, financial education, planning, and support.
• 4 weeks of paid time off in the first year.
• Wellness program.
• Pet insurance.
• Group life and disability insurance.
• Employee Assistance Program for the whole family.
• Personal and family mental and physical health access.
• Professional growth and development opportunities, including scholarships, clinical supervision, and CEUs.
• Tuition discounts with GCU and The University of Phoenix.
• Working Advantage: employee perks and discounts.
• Gym memberships.
• Car rentals.
• Flights, hotels, movies, and more.
• Bilingual pay differential.

Apply with your resume at www.terroshealth.org.