Patient Access Center Representative (8056)

Terros Health; Phoenix (AZ); On-site; USD 18,972 - 21,204; Full time

Benefits offered by this job

Multiple medical plans

401(k) with company match

4 weeks paid time off

Wellness program

Tuition discounts

Job summary

Terros Health is seeking a Full-Time Patient Access Center Representative in Phoenix, AZ. This role involves providing excellent customer service by managing inquiries, patient registrations, and ensuring all administrative tasks are completed efficiently.

Ideal candidates should possess a High School Diploma and have two years of experience in a high-volume call center or healthcare setting. Comprehensive benefits including medical plans and professional development opportunities will be offered.

Qualifications

• Minimum high school or GED equivalent.
• At least two years of prior customer service in a high‑volume call center or medical setting.
• Knowledge in call center production metrics and management.

Responsibilities

• Answer inquiries related to scheduling patients.
• Ensure clinical and financial information is documented.
• Perform patient pre‑registration and appointment confirmation.

Skills

Customer Service

Critical Thinking

Analytical Abilities

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

NextGen EHR Software

Job description

Job Location: Central Avenue, Phoenix, AZ 85012. Position Type: Full Time. Education Level: High School Diploma/GED. Salary Range: $17.50 Hourly. Travel Percentage: In-Office. Job Shift: Day Shift. Job Category: Customer Service.

Terros Health is pleased to share an exciting and rewarding opportunity for a Full‑Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate, and professional.

Duties Include

• Answer internal/external inquiries related to scheduling patients for Terros Services in a time‑efficient manner.
• Ensure pertinent clinical, financial, insurance, and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patient pre‑registration including accessing and updating patient information.
• Complete all pre‑enrollment duties—including patient registration, insurance verifications and effective presentation of information; complete reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back‑office staff and providers in all of the health centers as needed.

Benefits & Wellness

• Multiple medical plans – including a no‑premium plan for employees and their families
• Multiple dental plans – including orthodontia
• 401(k) with company match, interest‑free medical line of credit, financial education, planning, and support
• 4 weeks of paid time off in the first year
• Wellness program
• Pet insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development – including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage – employee perks and discounts (gym memberships, car rentals, flights, hotels, movies, and more)
• Bilingual pay differential

Qualifications

• Minimum high school or GED equivalent.
• At least two years of prior customer service in a high‑volume call center or medical setting.
• Minimum of one year healthcare triage experience preferred.
• Knowledge in call center production metrics and management.
• Medicare/Medicaid/Insurance experience is necessary.
• Well‑developed critical thinking, analytical abilities, time management, organizational, conflict resolution and judgment skills.
• Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
• NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
• Non‑driving position; performed at one location, no travel to various centers. May be 18 years or older, with less than two years driving experience or no driving experience.
• Must pass background check, TB test and other pre‑employment screening.

Physical Demands

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.