Patient Access Center Manager

Positive Impact Health Centers Inc.; Chamblee (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Positive Impact Health Centers Inc. seeks a Medical Contact Center Manager to build and lead our patient access hub, launching and operating the first contact center. You will oversee a high‑performing team, implement best practices, and partner with clinical and administrative departments to optimize scheduling and patient inquiries.

The role requires strong leadership, operational expertise, and a patient‑centered mindset to drive quality, performance, and an exceptional patient experience.

Qualifications

• Professional degree or certification in nursing, public health or healthcare administration.
• Experience in leading a contact center or patient services team.
• Knowledge of HIPAA and healthcare privacy standards.

Responsibilities

• Lead the medical contact center operations, including calls and emails.
• Develop workflows and train a high‑performing team.
• Monitor performance metrics and drive continuous improvement.
• Collaborate with clinical and IT teams to optimize access to care.
• Ensure compliance with regulatory standards and patient privacy.

Skills

Communication skills

Cultural competence

Team leadership

Conflict resolution

Multitasking

Education

Nursing degree or related healthcare administration certification

Tools

Microsoft Office Suite

EHR databases

Call center technologies

Job description

Positive Impact Health Centers Inc. seeks a Medical Contact Center Manager to build and lead our patient access hub, launching and operating the first contact center. You will oversee a high‑performing team, implement best practices, and partner with clinical and administrative departments to optimize scheduling and patient inquiries.

The role requires strong leadership, operational expertise, and a patient‑centered mindset to drive quality, performance, and an exceptional patient experience.