Patient Access Center Leader

Positive Impact Health Centers; Chamblee (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free parking

Competitive Salary & Benefits

Automatic 3% Safe Harbor & 2% Profit  

100% benefit elections for employee

Credit Union

Job summary

Positive Impact Health Centers in Georgia seeks a Medical Contact Center Manager to lead our patient access hub, oversee launch, daily operations, and drive performance and patient experience.

You will manage a high-performing team, implement workflows, ensure HIPAA compliance, and partner with clinical and admin teams to optimize scheduling and communications.

5+ years of leadership in healthcare contact centers preferred.

Qualifications

• Professional degree or certification in nursing, public health administration, health care administration, business administration, or related field.
• Minimum of five (5) years of clinical experience in various healthcare settings.
• Prefer at least two (2) years in leadership or management within a contact center or customer service environment.
• Maintain current licensure and CPR.

Responsibilities

• Lead and manage a team of contact center agents to deliver high-quality service.
• Oversee day-to-day operations of the medical contact center, including calls and emails.
• Develop and implement policies and workflows to ensure excellent patient experience.
• Monitor performance metrics and drive continuous improvement.
• Ensure HIPAA compliance and guidance to staff.
• Collaborate with clinical, IT, and administrative teams to optimize access to care.
• Provide regular reports to senior management on KPIs.

Skills

Communication

Interpersonal skills

Conflict resolution

Cultural competency

Computer skills

Team leadership

Microsoft Office

EHR systems

Multitasking

Education

Healthcare administration degree

Tools

EHR databases

Microsoft Office Suite

Job description

Positive Impact Health Centers in Georgia seeks a Medical Contact Center Manager to lead our patient access hub, oversee launch, daily operations, and drive performance and patient experience.

You will manage a high-performing team, implement workflows, ensure HIPAA compliance, and partner with clinical and admin teams to optimize scheduling and communications.

5+ years of leadership in healthcare contact centers preferred.