Patient Access & Care Navigator

Marshall University School of Pharmacy; Huntington (VA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Marshall University School of Pharmacy seeks a Patient Navigator to help patients access healthcare services, understand steps in their care journey, and overcome practical barriers to participation in clinical, research, and community health programs. The role involves outreach, appointment coordination, referral follow-up, resource connections, and ongoing engagement with patients and families.

You will work with clinicians and program teams to support transitions across hospital, outpatient,

Qualifications

• High school diploma or equivalent required.
• Two years of relevant experience in patient services or community outreach.
• Experience communicating with diverse populations.

Responsibilities

• Contact patients referred to programs and explain services clearly.
• Coordinate appointments, referrals, and follow-ups with care teams.
• Assist with navigation of insurance and financial assistance.
• Document outreach and follow-up actions in patient records.
• Collaborate with clinicians and program staff to improve access.
• Protect confidentiality and maintain professional boundaries.

Skills

Interpersonal communication

Organizational skills

Collaborative teamwork

Digital literacy

Travel ability

Education

High school diploma

Associates or Bachelors in related field (Preferred)

Tools

Electronic health records

Job description

Marshall University School of Pharmacy seeks a Patient Navigator to help patients access healthcare services, understand steps in their care journey, and overcome practical barriers to participation in clinical, research, and community health programs. The role involves outreach, appointment coordination, referral follow-up, resource connections, and ongoing engagement with patients and families.

You will work with clinicians and program teams to support transitions across hospital, outpatient,