Patient Access & Care Coordinator

RiseMe; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

RiseMe in Pineville, NC is seeking a Patient Service Specialist to support patient intake, registration, scheduling, and front-desk duties in our busy Pineville office.

You will greet patients, prepare charts, collect co-pays and payments, educate patients on the Patient Portal, verify insurance, and document in athenaNet to ensure regulatory compliance.

Requires high school diploma, at least one year of medical office experience, vaccination (Hepatitis B/Flu) and TB testing.

Qualifications

• Minimum of one year medical office or healthcare facility experience.
• Experience serving customers in person and on the phone.
• Experience with EHR and scheduling.

Responsibilities

• Schedule appointments in athenaNet.
• Prepare new patient charts and/or paperwork at patient presentation.
• Greet patients and visitors in a professional and welcoming manner.
• Accurately perform registration process.
• Ensure all requirements and fields are satisfied and complete.
• Educate patients accurately and completely including utilizing the Patient Portal.
• Collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies.
• Collect deductible, co-insurance, and payment for services not covered by insurance at Check-Out.
• Document appropriately within athenaNet to ensure regulatory requirements are met.
• Monitor and check assigned Athena boxes for coverage.
• Work at different Tryon office locations as needed.

Skills

Customer service

Phone support

Front desk

Education

High school diploma

Some college

Tools

athenaNet

Job description

RiseMe in Pineville, NC is seeking a Patient Service Specialist to support patient intake, registration, scheduling, and front-desk duties in our busy Pineville office.

You will greet patients, prepare charts, collect co-pays and payments, educate patients on the Patient Portal, verify insurance, and document in athenaNet to ensure regulatory compliance.

Requires high school diploma, at least one year of medical office experience, vaccination (Hepatitis B/Flu) and TB testing.