Patient Access & Care Concierge

Chop; Weldon (PA); Presencial; USD 29 000 - 36 000; Tempo integral

Resumo da oferta

CHOP Abington Specialty Care is seeking a Patient Services Representative to provide welcoming, prompt, and respectful service, including scheduling and registering appointments, communicating delays, and addressing family concerns.

The role supports PARC/EPIC functions, verifies eligibility, handles financial conversations, and maintains HIPAA-compliant records while upholding CHOP's iCARE values. This full-time position requires a high school diploma and excellent communication skills.

Qualificações

• High School Diploma/GED required.
• One year of patient services/healthcare-related experience preferred.
• Excellent communication and interpersonal skills.

Responsabilidades

• Provide welcoming, prompt, and respectful customer service, including scheduling and registering appointments, informing of delays, addressing family complaints, and escalating as necessary.
• Perform PARC (PATIENT ACCESS & REVENUE CYCLE) EPIC functions while ensuring accuracy, and run daily eligibility verifications, following organization access and intake standards.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creating and/or obtaining insurance referrals and authorizations needed. Communicate financial responsibility to patients/families.
• For sites responsible for incoming/outbound calls: Answer phones promptly with minimal downtime between calls, monitor call service levels, accurately verify and document contact information and messages, and provide appropriate information to callers as warranted. Communicate in a courteous, caring manner to all customers as needed. Check voicemails if applicable for your site.
• Communicate with patients and families in accordance with CHOP's iCARE values.
• Escalate workflow issues and family issues as appropriate. Provide Family Relations contact information to families if needed.
• Offer and support families with MyCHOP activation for enrollment and troubleshooting of the portal. Encourage utilization of pre-check to support efficient and prompt check-in.
• Perform administrative tasks as assigned such as sorting and delivering mail, faxes (RightFax), medical records, and other correspondence; and photocopying and faxing documents. Scan, upload, and route documents accurately while safeguarding PHI.
• Daily maintenance of patient records and daily schedules while adhering to CHOP policy and procedure, and upholding all HIPAA and documentation standards.
• Actively participate in team huddles and meetings.
• Clean and maintain an organized workspace and ensure that waiting areas are kept tidy as needed.
• Completion of necessary work queues as assigned and various other daily reports.
• Maintain and monitor key performance metrics to ensure goals are met, resources are used effectively, and operational performance is consistently achieved.
• PSRs may need to cover and rotate to other sites and locations. Location and hours may vary. If shifts or staffing needs are available at other locations, PSRs will be asked to support and cover open shifts as needed.

Conhecimentos

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Formação académica

High School Diploma/GED Required

Descrição da oferta de emprego

CHOP Abington Specialty Care is seeking a Patient Services Representative to provide welcoming, prompt, and respectful service, including scheduling and registering appointments, communicating delays, and addressing family concerns.

The role supports PARC/EPIC functions, verifies eligibility, handles financial conversations, and maintains HIPAA-compliant records while upholding CHOP's iCARE values. This full-time position requires a high school diploma and excellent communication skills.