Patient Access & Care Concierge

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Competitive Benefits

Career Growth Opportunities

Tuition Assistance

Job summary

Penn Medicine, University of Pennsylvania Health System is seeking a Patient Services Associate to assist in providing high-quality patient care at the HUP Cedar location in Philadelphia. The Associate will be responsible for front-line patient interactions, assisting with scheduling and ensuring customer satisfaction.

This position requires a high school diploma and at least 2 years of related medical office or customer service experience. Benefits include competitive packages and professional growth opportunities.

Qualifications

• 2+ years medical office or customer service experience is required.
• Ability to handle stressful situations and provide excellent service.
• Thorough knowledge of third-party insurance coverage guidelines.

Responsibilities

• Greet and interact with patients in a professional manner.
• Schedule patient appointments and manage requests effectively.
• Maintain patient confidentiality and safety during all interactions.

Skills

Customer-focused communication skills

Critical thinking

Multi-tasking skills

Computer knowledge

Ability to speak English

Education

H.S. Diploma/GED and 2+ years medical office experience

Bachelor’s Degree preferred

Tools

EPIC

EMR skills

Job description

Penn Medicine, University of Pennsylvania Health System is seeking a Patient Services Associate to assist in providing high-quality patient care at the HUP Cedar location in Philadelphia. The Associate will be responsible for front-line patient interactions, assisting with scheduling and ensuring customer satisfaction.

This position requires a high school diploma and at least 2 years of related medical office or customer service experience. Benefits include competitive packages and professional growth opportunities.