Ambulatory Patient Experience Concierge

Penn Medicine, University of Pennsylvania Health System; Radnor (Delaware County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Comprehensive benefits program

Job summary

Penn Medicine, University of Pennsylvania Health System in Radnor seeks an Ambassador Ambulatory Concierge to provide excellent service to patients and their families. This role involves greeting, assisting, and managing patient flow and inquiries to ensure timely appointments and services.

Ideal candidates should possess strong customer service skills and be adaptable in a dynamic environment. A high school diploma is required, with a preference for an associate’s degree. Employment also includes a range of benefits supporting employee health and well-being.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree preferred.
• Must complete EPIC Schedigistration training.

Responsibilities

• Greet and assist patients and visitors.
• Schedule patient appointments and manage inquiries.
• Collect copays and handle patient records.
• Ensure compliance with regulatory standards.

Skills

Customer service

Communication

Problem-solving

Education

H.S. Diploma/GED

Associate’s Degree

Tools

EMR software

Job description

Penn Medicine, University of Pennsylvania Health System in Radnor seeks an Ambassador Ambulatory Concierge to provide excellent service to patients and their families. This role involves greeting, assisting, and managing patient flow and inquiries to ensure timely appointments and services.

Ideal candidates should possess strong customer service skills and be adaptable in a dynamic environment. A high school diploma is required, with a preference for an associate’s degree. Employment also includes a range of benefits supporting employee health and well-being.