Patient Access & Care Concierge

Intermountain Health; Broomfield (CO); On-site; USD 26,573 - 35,280; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Intermountain Health in Broomfield, CO seeks a Patient Service Representative to greet patients, verify information, and coordinate check-in/out and scheduling, ensuring a smooth first contact and high patient satisfaction.

The role emphasizes accurate EMR documentation, insurance verification, and assisting with forms for regulatory and billing needs, with a comprehensive benefits package and a 40-hour work week.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify COB/insurance information including pre-certification.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans paperwork and educates patient on financial assistance. Proactively requests payments from patients and processes those payments.
• Stays current on responsibilities by reviewing communications and dashboards to ensure high performance.

Skills

Professional etiquette

Collaboration

Confidentiality

Customer service

Resolving patient needs

Computer literacy

Time management

Critical thinking

Cash management

Multilingual

Education

High school diploma or GED

Job description

Intermountain Health in Broomfield, CO seeks a Patient Service Representative to greet patients, verify information, and coordinate check-in/out and scheduling, ensuring a smooth first contact and high patient satisfaction.

The role emphasizes accurate EMR documentation, insurance verification, and assisting with forms for regulatory and billing needs, with a comprehensive benefits package and a 40-hour work week.