Patient Access & Care Concierge

Intermountain Health; Billings (MT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Billings, MT seeks a Patient Service Representative to be the first point of contact for patients, greeting, checking in/out, and verifying information.

You will handle scheduling, documentation in EMR, collect payments, assist with forms for billing, and maintain confidentiality. This role emphasizes customer/patient satisfaction and collaboration with caregivers, with a 40-hour work week.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming and updating demographic data on the registration system.
• Verifies insurance information and coordinates benefits as needed.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Billings, MT seeks a Patient Service Representative to be the first point of contact for patients, greeting, checking in/out, and verifying information.

You will handle scheduling, documentation in EMR, collect payments, assist with forms for billing, and maintain confidentiality. This role emphasizes customer/patient satisfaction and collaboration with caregivers, with a 40-hour work week.