Patient Access & Call Center Coordinator

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercy Medical Center in Baltimore is seeking a Call Center Operator / Practice Communications Coordinator to be the first point of contact for patients in the Centralized Communication Center, handling calls with courtesy and accuracy.

Responsibilities include scheduling appointments, taking messages, processing Rx refill requests in Epic, ensuring referrals are in the system, and guiding patients with directions and educational materials while maintaining Mercy's service standards.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a medical office environment.
• Minimum 1 year of experience in a call center.

Responsibilities

• Answer incoming calls in a polite, professional manner as first contact in Centralized Communication Center.
• Schedule office appointments and procedures; take accurate messages and process Rx refill requests in Epic.
• Ensure referrals are in the system and flag high balances; assist with new patient packets and document scanning.

Skills

Call center experience

Medical office experience

Customer service

Education

High school diploma or GED

Job description

Mercy Medical Center in Baltimore is seeking a Call Center Operator / Practice Communications Coordinator to be the first point of contact for patients in the Centralized Communication Center, handling calls with courtesy and accuracy.

Responsibilities include scheduling appointments, taking messages, processing Rx refill requests in Epic, ensuring referrals are in the system, and guiding patients with directions and educational materials while maintaining Mercy's service standards.