Patient Access & Billing Specialist I

101 Southeast Health; Dothan (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Southeast Health in Dothan, AL, is seeking a Patient Access/Revenue Cycle Clerk to register and admit patients, obtain consent, and collect billing information.

You will verify third-party payer coverage, obtain authorizations, enter demographic and financial data, and support day-to-day operations in a fast-paced health care environment. Strong communication and basic computer skills are required; revenue cycle experience is preferred.

Qualifications

• High School diploma required.
• Prefer one year of hospital or clinic revenue cycle experience.
• Working knowledge of computers.
• Medical terminology required.
• Medical terminology may be completed through SEH training and development electronic education program within orientation period.

Responsibilities

• Works as part of a multi-disciplinary team to provide answers to inquiries and questions.
• Troubleshoot problems and provide information.
• Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person.
• Provides a variety of support services in connection to the day-to-day operations in a health care environment.
• First and ongoing point of contact for all clients either by phone or in person.
• Provides scheduling or patient enrollment for services.
• Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record.
• Verifies third party payer coverage.
• Collects self-pay balances.
• Schedules patient for planned clinical services.
• Makes referrals for customers to appropriate resources.
• Must be able to consistently stay calm while interacting with clients telephonically or in person.
• Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills.
• Must be flexible with the business needs and report daily with a "can do" approach.
• Provides estimates for clinical services.
• Performs transcription of basic orders in software system for patient account processing.
• Obtains/initiates authorizations for clinical services when required.
• Obtains all required signatures needed for billing and clinical treatment.
• Coordinates assistance and initiates self-pay workflows.
• Responsible for assisting patients with SE Health financial assistance programs.
• Performs all other duties as assigned.

Skills

Basic keyboard/typing skills

Basic computer skills

Calculator skills

Education

High School diploma

Job description

Southeast Health in Dothan, AL, is seeking a Patient Access/Revenue Cycle Clerk to register and admit patients, obtain consent, and collect billing information.

You will verify third-party payer coverage, obtain authorizations, enter demographic and financial data, and support day-to-day operations in a fast-paced health care environment. Strong communication and basic computer skills are required; revenue cycle experience is preferred.