Patient Access & Billing Specialist (Epic)

Kaiser Permanente; Seattle (WA); On-site; USD 40,000 - 62,000; Full time

Job summary

Kaiser Permanente in Seattle, WA seeks a Patient Access Representative to support patient registration, scheduling, and billing functions. The role requires interacting with patients, payors and Health Plan teams, maintaining accurate demographics, coverage information, and referrals.

Duties include account management, prior authorizations where needed, cash handling, and ensuring HIPAA compliance while delivering high-quality customer service.

Qualifications

• Minimum one year of experience in a medical or large contact center environment.
• Experience in electronic patient accounting, scheduling or customer information systems.
• Basic PC skills, 10-key and typing (35 WPM) and strong billing knowledge.
• Ability to learn new processes quickly with attention to detail.

Responsibilities

• Answer phones and perform appointment scheduling and patient registration.
• Verify patient demographics and payor coverage; process referrals.
• Build and maintain appointment templates; conduct check-in/out and deposits.
• Provide fee estimates and assist patients with billing questions.

Skills

Customer service

Communication

Organization

HIPAA compliance

MS Windows

Education

High School Diploma or GED

Tools

Epic Cadence

Epic Prelude

Epic Resolute

Job description

Kaiser Permanente in Seattle, WA seeks a Patient Access Representative to support patient registration, scheduling, and billing functions. The role requires interacting with patients, payors and Health Plan teams, maintaining accurate demographics, coverage information, and referrals.

Duties include account management, prior authorizations where needed, cash handling, and ensuring HIPAA compliance while delivering high-quality customer service.