Patient Access & Billing Specialist

AdventHealth; United States; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401-K retirement plan

Parental leave

Job summary

AdventHealth in Auburndale, FL is seeking a front-line registration and patient access associate to support Medicare/commercial payer processes and coordinate pre-authorizations. You will verify insurance, collect payments, and register patients across services while maintaining high accuracy and compassionate service.

The role requires excellent communication, knowledge of insurance benefits, and the ability to work in a fast-paced hospital setting. Weekend/shift variations may apply.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of health insurance benefits and payer processes.
• Ability to manage time, multitask, and maintain accuracy under pressure.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Insurance knowledge

Attention to detail

Education

Associate degree (preferred)

Tools

EMR system knowledge

MS Office

Hospital billing software

Job description

AdventHealth in Auburndale, FL is seeking a front-line registration and patient access associate to support Medicare/commercial payer processes and coordinate pre-authorizations. You will verify insurance, collect payments, and register patients across services while maintaining high accuracy and compassionate service.

The role requires excellent communication, knowledge of insurance benefits, and the ability to work in a fast-paced hospital setting. Weekend/shift variations may apply.