Patient Access & Billing Operations Lead

Riverside Healthcare; Kankakee (IL); On-site; USD 43,000 - 56,000; Full time

Job summary

Riverside Healthcare seeks a Supervisor, Coordination Center to provide daily supervision to triage staff and drive improvements in patient and customer satisfaction. You will collaborate with the Patient Access Manager and Director to ensure effective communications, staffing, and adherence to billing workflows.

You will oversee registration accuracy, scheduling, charge entry, and ICD-10/CPT coding tasks. The role emphasizes disciplined staff management, budgeting, and adherence to HIPAA and

Qualifications

• Ability to supervise staff and resolve problems.
• Excellent communication skills required.
• Experience working in an automated environment.
• Computer skills and basic data entry.
• Knowledge of medical terminology.
• Understanding of hospital revenue cycle processes.

Responsibilities

• Provides daily supervision to triage staff and directs efforts to improve patient satisfaction.
• Leads staff meetings and maintains clear communications with management and HR.
• Monitors payment-at-time-of-service metrics and cash handling activities.
• Ensures accurate patient registrations, scheduling, charge entry and coding.
• Conducts performance evaluations and supports staff development.

Skills

Supervisory ability

Excellent communication

Automated environment

Computer experience

Medical terminology

Revenue cycle knowledge

Education

Associate's degree or 2 years physician office management experience

Job description

Riverside Healthcare seeks a Supervisor, Coordination Center to provide daily supervision to triage staff and drive improvements in patient and customer satisfaction. You will collaborate with the Patient Access Manager and Director to ensure effective communications, staffing, and adherence to billing workflows.

You will oversee registration accuracy, scheduling, charge entry, and ICD-10/CPT coding tasks. The role emphasizes disciplined staff management, budgeting, and adherence to HIPAA and