Patient Access & Authorization Specialist (Hybrid)

McKesson Medical-Surgical Inc.; Cary (NC); Hybrid; USD 25,000 - 41,000; Full time

Job summary

McKesson is seeking a Health Services Specialist in Cary, NC to support prior authorizations, reimbursement activities, and financial assistance coordination within Biologics. This hybrid role combines on-site collaboration with remote work, focusing on accurate documentation, patient and provider communication, and timely updates across partner networks.

Candidates should be detail-oriented, organized, and comfortable in a fast-paced healthcare setting.

Qualifications

• Typically requires 3+ years of related experience.
• Experience in insurance verification or benefits investigation is preferred.
• Proficiency with Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Strong organizational skills with the ability to prioritize work and perform under pressure.
• Highly motivated with a positive attitude and attention to detail.
• Entrepreneurial mindset with ability to contribute new ideas for services and solutions.

Responsibilities

• Accurately enter all communications and documentation into the Biologics MIS system.
• Help secure copay assistance funding for patients and communicate financial support options to providers and patients.
• Communicate with providers regarding patient updates and document interactions in Biologics MIS.
• Review clinical notes and initiate prior authorizations through online portals, phone, or fax.
• Follow up with third-party organizations regarding assistance applications until a determination is received.
• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding services and programs.
• Coordinate with benefits investigation to initiate pharmacy dispensing workflows.
• Triage prescriptions to preferred pharmacies or hub providers when Biologics cannot serve the patient.
• Identify and report adverse events and product complaints to clinicians.
• Perform other related duties as assigned by the Supervisor.

Skills

Experience in Insurance verification/​

Customer service

MS Office

Organization

Attention to detail

Motivation

Entrepreneurial mindset

Positive attitude

Communication skills

Fast-paced healthcare environment

Education

Associate degree or higher

Certified Pharmacy Technician (CPhT) designation (preferred)

Job description

McKesson is seeking a Health Services Specialist in Cary, NC to support prior authorizations, reimbursement activities, and financial assistance coordination within Biologics. This hybrid role combines on-site collaboration with remote work, focusing on accurate documentation, patient and provider communication, and timely updates across partner networks.

Candidates should be detail-oriented, organized, and comfortable in a fast-paced healthcare setting.