Patient Access & Reimbursement Specialist

McKesson; Cary, Northern (NC, KY); Hybrid; USD 25,000 - 41,000; Full time

Job summary

McKesson is seeking a Health Services Specialist in Cary, North Carolina, offering a hybrid schedule with two onsite days weekly. You will support prior authorizations, reimbursement activities, and coordination of financial assistance for patients and providers.

The role emphasizes detailed, organized work in a fast-paced healthcare setting, with strong communication and customer service. Authorization oversight and collaboration with external partners are central to the position.

Qualifications

• Typically requires 3+ years of related experience.
• Experience in insurance verification or benefits investigation preferred.
• Proficiency with Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Strong organizational skills with the ability to prioritize work and perform under pressure.
• Conscientious, detail-oriented, flexible, and adaptable.
• Entrepreneurial mindset with the ability to bring forward new ideas that support services and solutions.
• Certified Pharmacy Technician designation is preferred but not required.

Responsibilities

• Enter all communications and documentation into the Biologics MIS system accurately.
• Help secure copay assistance funding and communicate available financial support options to providers and patients.
• Communicate with providers regarding patient updates and document interactions in Biologics MIS.
• Review clinical notes and initiate prior authorizations via online portals, phone, or fax.
• Follow up with third-party organizations on copay or free goods applications until a determination is received.
• Handle inbound calls from patients, clients, physicians, and clinics about services and financial assistance.
• Coordinate with benefits investigation to start pharmacy dispensing workflows after outcomes are determined.
• Triaging prescriptions to preferred pharmacies or hub providers when Biologics cannot serve the patient.
• Identify and report adverse events and product complaints to clinicians
• Perform other related duties as assigned by the Supervisor.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Ability to work under pressure

Education

Associate degree or higher preferred

Tools

Microsoft Office

Job description

McKesson is seeking a Health Services Specialist in Cary, North Carolina, offering a hybrid schedule with two onsite days weekly. You will support prior authorizations, reimbursement activities, and coordination of financial assistance for patients and providers.

The role emphasizes detailed, organized work in a fast-paced healthcare setting, with strong communication and customer service. Authorization oversight and collaboration with external partners are central to the position.