Health Services Specialist

McKesson Medical-Surgical Inc.; Cary (NC); Hybrid; USD 25,000 - 41,000; Full time

Job summary

McKesson is seeking a Health Services Specialist in Cary, NC to support prior authorizations, reimbursement activities, and financial assistance coordination within Biologics. This hybrid role combines on-site collaboration with remote work, focusing on accurate documentation, patient and provider communication, and timely updates across partner networks.

Candidates should be detail-oriented, organized, and comfortable in a fast-paced healthcare setting.

Qualifications

• Typically requires 3+ years of related experience.
• Experience in insurance verification or benefits investigation is preferred.
• Proficiency with Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Strong organizational skills with the ability to prioritize work and perform under pressure.
• Highly motivated with a positive attitude and attention to detail.
• Entrepreneurial mindset with ability to contribute new ideas for services and solutions.

Responsibilities

• Accurately enter all communications and documentation into the Biologics MIS system.
• Help secure copay assistance funding for patients and communicate financial support options to providers and patients.
• Communicate with providers regarding patient updates and document interactions in Biologics MIS.
• Review clinical notes and initiate prior authorizations through online portals, phone, or fax.
• Follow up with third-party organizations regarding assistance applications until a determination is received.
• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding services and programs.
• Coordinate with benefits investigation to initiate pharmacy dispensing workflows.
• Triage prescriptions to preferred pharmacies or hub providers when Biologics cannot serve the patient.
• Identify and report adverse events and product complaints to clinicians.
• Perform other related duties as assigned by the Supervisor.

Skills

Experience in Insurance verification/​

Customer service

MS Office

Organization

Attention to detail

Motivation

Entrepreneurial mindset

Positive attitude

Communication skills

Fast-paced healthcare environment

Education

Associate degree or higher

Certified Pharmacy Technician (CPhT) designation (preferred)

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Title: Health Services Specialist

- Location: Cary, North Carolina
- Work Arrangement: Hybrid — Onsite two days per week
- Schedule: Monday–Friday, 10:00 AM–7:00 PM EST, with one Saturday shift required per month
- Work Authorization: Candidates must be authorized to work in the United States; sponsorship is not available for this position.

Position Summary

Join Biologics by McKesson as a Health Services Specialist and play an important role in helping patients and providers navigate the specialty medication access process. In this role, you will support prior authorizations, reimbursement activities, financial assistance coordination, and ongoing communication with patients, providers, and external partners.

This position is ideal for someone who is detail-oriented, highly organized, comfortable working in a fast-paced healthcare environment, and passionate about delivering compassionate, high-quality service to patients and providers.

Work Location & Schedule

Candidates must reside within a 50-mile radius of Cary, North Carolina. This is a hybrid position requiring on-site work two days per week. Standard work hours are 10:00 AM–7:00 PM EST, Monday through Friday, with one Saturday shift required each month.

Key Responsibilities

• Accurately enter all communications and documentation into the Biologics MIS system.
• Use available resources to help secure copay assistance funding for patients and communicate available financial support options to providers and patients.
• Communicate with providers regarding patient updates and document all interactions in Biologics MIS.
• Review clinical notes provided by providers and initiate prior authorizations through online portals, phone, or fax.
• Follow up with third-party organizations regarding assistance applications until a determination is received for copay or free goods support.
• Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding services, financial support programs, and application status.
• Coordinate with the benefits investigation team to initiate pharmacy dispensing workflows once assistance outcomes are determined.
• Triage prescriptions to preferred pharmacies or hub providers when Biologics is unable to serve the patient and confirm successful receipt by the appropriate pharmacy or hub.
• Identify and report adverse events and product complaints to clinicians
• Perform other related duties as assigned by the Supervisor.

Minimum Qualifications

• Typically requires 3 or more years of related experience.
• Experience in insurance verification or benefits investigation is preferred
• Proficiency with Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Strong organizational skills with the ability to prioritize work and perform effectively under pressure.
• Highly motivated, committed to excellence, and able to maintain a positive attitude.
• Conscientious, detail-oriented, flexible, and adaptable.
• Entrepreneurial mindset with the ability to bring forward new ideas that support services and solutions.
• Certified Pharmacy Technician designation is preferred but not required.

Education

• An associate degree or higher is preferred.

Candidates must be authorized to work in the United States. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$17.99 - $29.98

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail] . Resumes or CVs submitted to this email box will not be accepted.

McKesson job postings are posted on our career site: careers.mckesson.com.

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