Patient Access Associate - WPHPA Orthopedics (Full Time)

2600 White Plains Hospital Medical Center; South Broadway (WA); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

White Plains Hospital Medical Center is seeking a Front Desk/Patient Access Center representative to handle patient inquiries, appointment scheduling, and referrals. The role requires strong customer service skills and experience in a fast-paced call center environment.

Responsibilities include ensuring accurate patient data, coordinating with departments, and maintaining professionalism across channels. A high school diploma or GED is required, with preference for prior physician practice or

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Previous physician practice experience preferred.
• Previous call center experience preferred.
• Basic medical terminology, electronic scheduling, electronic medical record experience preferred.

Responsabilités

• Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. per scheduling guidelines.
• Maintains high level of customer experience while handling call queues.
• Demonstrates active listening, empathy, courtesy, and professionalism with callers and colleagues.
• Seeks to resolve caller inquiries in a single interaction.
• Ensures proper patient identification, accurate demographics and insurance coverage, and updating medical records.

Connaissances

Customer service

Call center

Telephone etiquette

Multitasking

English proficiency

Formation

High school diploma or GED

Outils

Electronic scheduling

Electronic medical records

Description du poste

City/State: White Plains, New York

Department: Patient Access Center_5

Work Shift: Day

Work Days: MON-FRI, VARIED HOURS

Scheduled Hours: 8 AM-4 PM

Hours Per Pay Period: 75

Pay Rate/Range: $20.4737-$30.1987

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Essential Functions and Responsibilities Includes the Following:

• 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• 2. Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with established scheduling guidelines and clinical escalation protocols.
• 3. Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
• 4. Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
• 5. Strives to resolve caller’s inquiries in a single interaction.
• 6. Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
• 7. Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
• 8. Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
• 9. Attends mandatory meetings/in-services and participates in workgroups or projects as assigned.
• 10. Completes all annual mandatory requirements and conditions of employment.
• 11. Performs all other related duties as assigned.

Education & Experience Requirements

• High school diploma or general equivalency diploma (GED) required
• Previous customer service experience required.
• Previous physician practice experience preferred
• Previous call center experience preferred
• Basic medical terminology, electronic scheduling, electronic medical record experience preferred

Core Competencies

• Ability to speak, write, understand, and communicate in English language
• Ability to handle high volume of calls through the day
• Excellent telephone etiquette and communication skills
• Ability to multi-task in fast paced environment
• Ability to deal professionally and efficiently with all levels of management and external constituencies
• Self-starter, self-motivated and ability to work without supervision
• Flexible, organized and able to set priorities and manage time
• Excellent interpersonal, teamwork, and communication skills (both verbal and written)
• Exhibit active listening, empathy, courtesy, and professionalism at all times

Physical/Mental Demands/Requirements & Work Environment

• Ability to use computer for extensive periods of time
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
• Occasional lift and/or move of 15 to 20 lbs.
• Requires movement about the department as needed throughout the day
• Ability to sit for extended periods of time
• Ability to handle high call volume

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.