Admitting Registrar

2600 White Plains Hospital Medical Center; United States; On-site; USD 38,000 - 57,000; Full time

Job summary

White Plains Hospital Medical Center is seeking an Admitting Registrar to greet patients, collect demographics and insurance data, and guide them to the correct department. The role uses the HIS/EMR to verify eligibility and ensure accurate registration while upholding HIPAA privacy.

Responsibilities include charting, obtaining necessary signatures, and coordinating pre-admission activities for elective patients, with emphasis on accurate data and compassionate patient interaction.

Qualifications

• High school diploma or GED required; 1–3 years hospital registration preferred.
• Experience using health information systems and EMR is a plus.
• HIPAA privacy and patient confidentiality required.
• Bilingual Spanish helpful.

Responsibilities

• Greet patients and collect demographics and insurance information.
• Generate patient charts, IDs, and direct to the appropriate department.
• Verify insurance eligibility and copays in the HIS; correct registration errors.
• Handle signatures and maintain HIPAA compliant patient folders.
• Assist with bed control and patient placement within Admitting.

Skills

Hospital registration

HIPAA compliance

Customer service

Bilingual Spanish (helpful)

HIS/EMR literacy

Education

High School Required or GED

Job description

City/State: White Plains, New York Department: WPH Patient Access Admitting_2 Work Shift: Day Work Days: 0 Scheduled Hours: Hours Vary Hours Per Pay Period: 0 Pay Rate/Range: $27.61 - $41.42 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary The Admitting Registrar is responsible for greeting and receipting all patients presenting to the appropriate departments (Inpatient, Ambulatory Surgery, Ambulatory Testing Center, etc.) in an ethical and efficient manner. In this role, you’ll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience. Also responsible for patient placement throughout facility in the bed control unit within Admitting.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Responsible for generating patient chart, ID bracelet, obtain pertinent signatures, coordinate patient chart to include physician orders, medical consent and to direct patient to appropriate ancillary department for testing.
• Integrate the use of Health Information System (HIS) for insurance eligibility, copays, and correcting registration errors at the time of registration.
• Responsible for checking inpatient and ambulatory patient’s valuables with the cashier and have patient sign the Valuable Policy Release form which should be included in the patient folder.
• Scan insurance cards and legal patient identifications.
• Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)
• Responsible for using the language interpreter for patient preferred language is other than English.
• Process patient pre-admission for all elective patients either by telephone or when patient arrives for pre –op testing.
• Responsible for informing patients about their responsibilities at the time of pre-registration.
• Responsible for morgue reconciliation in addition to obtaining appropriate signatures for hand off to funeral homes.
• Responsible for entering ordered tests into Order Communication system to ensure that the ancillary departments receive appropriate testing orders through the computer system.
• Ensures that patient chart is completed in a comprehensive, accurate manner giving attention to proper chart alignment.
• Responsible for notifying insurance companies of Inpatient Admission/Outpatient services at the hospital.
• Responsible for setting up patients charts for the following day.
• Responsible for auditing patients’ charts for JACHO compliance.
• Prepares inpatient, Ambulatory/Endoscopy daily list printed from the OR scheduling system.
• Responsible for Credit card verification and POS collections.
• Responsible for completing pre-certification process on the weekends for those insurances’ carriers mandating the completion of the process on weekend.
• Responsible for escorting patient to Ambulatory Surgery unit.
• Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.
• Responsible for Press Ganey patient satisfaction.
• Performs all other related duties as assigned.

Qualifications

High School Required or GED 1-3 years Previous hospital experience preferred Preferred 1-3 years Previous registration in a medical setting strongly preferred Preferred Basic computer skills (Medium proficiency) Knowledge of medical terminology (Medium proficiency) Familiarity with electronic medical record (Low proficiency) Bilingual in Spanish helpful (Low proficiency) Some knowledge of medical insurances Patient Financial Svcs Spec - HBI Learning Must be completed during the onboarding process Upon Hire Required

Equal Employment Opportunity

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

About White Plains Hospital

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.