Infusion Center Associate

2600 White Plains Hospital Medical Center; United States; On-site; USD 39,000 - 56,000; Full time

Job summary

White Plains Hospital Medical Center in White Plains, NY, seeks a Front Desk Registration Specialist for the outpatient oncology infusion center. You will handle front desk registration, scheduling patient visits, and provide courteous customer service with a focus on accuracy.

Responsibilities include coordinating with nursing and physician offices, verifying insurance, obtaining prior authorizations, data entry in EMR, and communicating billing questions to patients.

Qualifications

• High School Diploma or GED required.
• 1–3 years experience with electronic scheduling, registration and medical record systems.
• Knowledge of Epic or Meditech is a plus.
• Experience with insurance verification and prior authorization processes required (Medium proficiency).
• Ability to perform non-complex arithmetic calculations for summaries/statistics.

Responsibilities

• Scheduling patient treatment visits and registering patients with accuracy and customer service focus.
• Serve as liaison with nursing staff, physician offices, medical records, and other departments.
• Handle insurance verification and prior authorizations as needed.
• Process POS collections and manage data entry in EMR systems.
• Communicate effectively with patients regarding payments and questions about bills.

Skills

Electronic scheduling

Registration systems

Medical records systems

Insurance verification

Prior authorizations

Epic knowledge

Meditech knowledge

Arithmetic calculations

Education

High School Diploma or GED

Tools

Epic

Meditech

Job description

City/State: White Plains, New York Department: Contingent Workers Work Shift: Day Work Days: MON-FRI Scheduled Hours: Day Hours Per Pay Period: 45 Pay Rate/Range: $27.61 - $41.42 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Front desk registration and scheduling position of busy outpatient oncology infusion center.

Responsibilities

• Scheduling patient treatment visits and performing registration duties efficiently and accurately with significant patient interaction and attention to customer service.
• Serving as a liaison with nursing staff as well as physician offices, serving as a liaison to medical records, and carrying out the full range of administrative functions such as answering phones, data entry, filing, and other duties as assigned.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Documents patient insurance information prior to commencement of care and documents accurately within the registration system.
• Schedules and registers patient treatment visits using WPH approved EMR tools with high accuracy and attention to detail.
• Performs insurance benefit verification and prior authorizations tasks as needed utilizing the various tools made available by the hospital to complete verification tasks as efficiently as possible for different insurance payers.
• Responsible for POS collection process as required.
• Utilizes appropriate steps in the decision-making process to include recognition and priority setting related to patient care and practice-based issues.
• Must be able to communicate with patients when they come in for test or procedure and must be able to communicate with patients who have questions about their bills/financial obligations.
• Must be able to convey and exchange accurate information.
• May prepare and maintain various statistical data.
• Collaborates and communicates effectively with the health care team.
• Serves as liaison to nursing staff, physician offices and medical records department.
• Serves as liaison with patient customer service representative including but not limited to matters related to insurance verification and prior authorizations processes.
• Demonstrates a cooperative spirit within the team and communicates effectively.
• Responsible for answering incoming telephone calls and responding in an appropriate manner to resolve calls efficiently and effectively.
• Relays messages as needed.
• Maintains the physical and electronic fax machines, distributes faxes as necessary.
• Maintains files and assists in establishing office systems.
• Utilizes cost containment practices.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor.
• Attends staff meetings as required/requested.
• Must be able to successfully complete courses to obtain a CPAS Certification (Certified Patient Access Specialist) using the application made available by WPH and maintain the necessary certification while employed in this role.
• Completes annual mandatory requirements including Occupational Health Requirements.
• Availability to work weekends as needed.
• Performs all other related duties as assigned.

Qualifications

High School Required or GED 1-3 years Experience with electronic scheduling, registration and medical record systems required. Knowledge of Epic or Meditech is a plus Preferred 1-3 years Previous experience in a clinical setting is required including general knowledge of medical terminology Required Knowledge and experience with insurance verification and prior authorization processes required (Medium proficiency) Knowledge to perform non-complex arithmetic calculations when compiling summaries and other statistics at the level normally acquired through the completion of high school. (Medium proficiency)

Patient Financial Svcs Spec

HBI Learning Must be completed during the on boarding process Upon Hire Required

Equal Employment Opportunity

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Hospital Overview

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.