Patient Access Associate-Urgent Care

Umcelpaso; El Paso (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

University Medical Center of El Paso is seeking a Patient Access Associate to register patients in a courteous, professional and timely manner. You will conduct patient interviews, explain hospital policies, and help patients understand financial responsibilities while ensuring accurate demographic and financial data is captured.

You will contact insurance payers to verify eligibility and benefits, secure pre-certification/authorization as needed, and assist with financial screening for program

Qualifications

• High school diploma or equivalent.
• Training or educational background with medical terminology and familiarity with ICD-9 coding preferred.
• Two years of customer service experience, preferably in a healthcare setting.

Responsibilities

• Register patients in a courteous, professional manner.
• Interview patients/guarantors and explain hospital policies.
• Obtain accurate demographic and financial data from patients.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Data entry

Education

High school diploma or equivalent

Job description

• Facility University Medical Center of El Paso
• Department Urgent Care
• Schedule - Shift - Hours Full Time - Rotating - rotating

Job Summary:
The Patient Access Associate is responsible for registering patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, assists patients understand financial responsibilities, and informs patients on bill of rights. Insures all necessary demographic and financial data is obtained and accurately documented. Contacts insurance payers for verification of eligibility and benefits as needed. Ensures any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for program eligibility. Process payments received as necessary.

Required Skills:
Ability to deal tactfully with Associates, patients, visitors and the general public.
Basic computer literacy and keyboarding skills required.
Effective written and verbal communication skills required.
Analytical and problem-solving skills required.
Knowledge of commercial and managed care payors and terminology.
Bilingual English/Spanish required.

Required Experience:
Work Experience:
Two years of experience in customer service related field; experience in a healthcare setting preferred.

License/Registrations/Certifications:
None

Education and Training:
High school diploma or equivalent.
Training or educational background with medical terminology and familiarity with ICD9 coding preferred.