Patient Access Associate II, Day Shift, Patient Access

Howard University Hospital; Washington (District of Columbia); On-site; USD 26,174 - 41,879; Full time

Job summary

Howard University Hospital in Washington, D.C. is looking for a full-time Patient Access Associate II to provide exemplary service in our Patient Access Department.

This position requires a Bachelor's degree and five years of relevant experience. Responsibilities include insurance verification, managing patient registrations, and assisting with financial applications.

The salary range for this position is $19.00 - $30.40 hourly, based on experience and skills.

Qualifications

• Five years of experience in patient access/registration, billing, or related experience.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Contact insurance carriers for coverage and eligibility.
• Initiate insurance eligibility checks during patient registration.
• Assist uninsured patients with financial assistance applications.
• Perform audits to maximize revenue capture.

Skills

Patient access/registration experience

Insurance verification

Billing and cash collections

Communication

Education

Bachelor’s degree in Business, Accounting or Healthcare

Job description

With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world‑renowned reputation for high‑quality, patient‑centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.

Howard University Hospital seeks to hire a Patient Access Associate II in the Patient Access Department, who will embrace our rich and historic tradition of excellence.

As a Patient Access Associate II, You Will

• Contact insurance carriers and/or review information from automated insurance verification systems to determine coverage and eligibility, i.e. ECS line and HDX Eligibility.
• Initiate and view HDX Eligibility and Search America or similar application to screen all insurance plans during the registration process.
• Conduct follow ups with patients involved in accidents (motor and industrial) or their representing attorneys to obtain required insurance, financial and/or accident information.
• Contact insurance companies to inform of elective and emergency admissions, elective and urgent surgical cases, medical admissions, diagnostic cases, and elective ambulatory (in and out) surgical cases prior to and at the time of service.
• Immediately identify and refer all uninsured patients, refer to third party eligibility vendor and/or start financial assistance application.
• Assist in periodic Charge Master, Service Master or other profile master audits to ensure maximization of revenue capture.
• Research CPT codes and prepare Self Pay contracts for all self‑pay patients.
• Perform Quality Assurance audits, complete pre‑bill reports that affect or delay claim submission.
• Assume other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all‑inclusive.

Qualifications

• Bachelor’s degree in Business, Accounting or Healthcare
• Five (5) years’ experience in patient access/registration, billing, cash collections, insurance, pre‑certifications or related experience in a medical center/physician office environment.
• Certified Healthcare Access Associate (CHAA) or equivalent preferred.

Position Details

• Job Status/FTE: Full‑time, 1.0
• Shift: Days
• Work Location: Washington, D.C.
• Unit/Department: Patient Access
• CBA Code: 2094-13
• Pay Range: $19.00 - $30.40 hourly
• Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

Compliance Statements

Culture of Care: Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.

Equal Opportunity Employer: Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Reasonable Accommodation: Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process, please contact the Human Resources Department at [e-mail].

Pay Transparency: Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience, education, internal equity, and other relevant factors.

Disclaimer: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.