Patient Access Associate II (PRN Weekends)

MedStar Health’s Washington Hospital Center; Baltimore (MD); On-site; USD 26,000 - 45,000; Part time

Job summary

MedStar Health is seeking a Patient Access Associate II at Harbor Hospital with a per diem schedule and rotating weekends. The role involves greeting patients, collecting demographics and insurance data, verifying eligibility, and guiding patients through the registration process in a fast-paced 24/7 setting.

The ideal candidate has 1-2 years of customer service and patient registration experience, hospital experience preferred, and proficiency in patient-facing interactions and documentation.

Qualifications

• 1-2 years customer service experience required.
• 1-2 years patient registration experience required.
• 1-2 years hospital experience or healthcare setting preferred.
• CHAA - Certified Healthcare Access Associate preferred

Responsibilities

• Greet patients and families, verify demographics and insurance information.
• Schedule, reschedule, and confirm appointments.
• Collect and document patient information and payments as applicable.
• Assist with insurance verification and eligibility checks.
• Maintain confidentiality and comply with regulations.
• Cross-train in multiple Patient Access areas and onboard new staff.

Skills

Customer service

Patient registration

Healthcare experience

Education

High School Diploma or GED

Job description

About the Job

Location: Harbor Hospital

Status: Per Diem (PRN) - Benefits and PTO are not offered

Schedule: Rotating weekends, Evening Shift 3:00pm-11:30pm

Must be available for 2-day day shift training upon hire.

General Summary of Position

The Patient Access Associate II acts as the first point of contact to patients guests and family members. Responsible for all registration duties in both inpatient and outpatient settings at MedStar Health. Works closely with clinical staff provides patients with essential care information and handles inquiries in a fast-paced 24/7 environment. Key responsibilities include greeting patients collecting and verifying patient demographics confirming insurance details and maintaining confidentiality in compliance with healthcare regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards; complies with governmental and accreditation regulations.
• Ensures a smooth patient and provider experience in the assigned area.
• Addresses patient/family complaints and escalates to leadership when appropriate.
• Receives and answers telephone calls; schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of service.
• Acts as the patient's first point of contact by greeting the patient and reviewing information upon arrival.
• Collects and captures accurate patient demographic and insurance information including verifying insurance eligibility through EHR software telephone or internet websites.
• Informs patients of payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding use of two patient identifiers and patient/document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings except when on approved PTO.
• Cross trained and proficient in two or more areas of Patient Access Registration such as but not limited to Emergency Department Surgery and Admission.
• Functions as a preceptor in the orientation of new Patient Access personnel and students.

Minimal Qualifications

Education

• High School Diploma or GED required and

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience required and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA (Certified Healthcare Access Associate) preferred

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.