Patient Access Associate I

CommuniCare+OLE; West Sacramento (CA); On-site; USD 69,330,000 - 84,787,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days

Holidays

403(b) retirement

Tuition reimbursement

Life insurance

HSA contributions

FSA options

Job summary

CommuniCare+OLE seeks an Access Representative I to provide frontline patient services at our West Sacramento site. You will greet patients, collect data, screen insurance eligibility, and schedule visits while maintaining accurate EMR records.

The role emphasizes strong customer service, data accuracy, and adherence to privacy guidelines within a busy clinic setting. This entry-level position offers a Monday–Friday schedule with potential evening shifts.

Qualifications

• High School Diploma or GED required.
• Entry level; one year of healthcare experience preferred.
• Bilingual strongly preferred English/Spanish/Russian/Dari/Punjabi/ Vietnamese).
• Must certify and remain current in CPR certification.
• Strong analytical and problem-solving skills and attention to detail required.
• Data entry skills, Microsoft Office, and Electronic Health Record system preferred.

Responsibilities

• Greet patients in person or on the phone with a courteous, compassionate demeanor.
• Input patient data into full records before saving in the EMR.
• Screen patients for insurance eligibility and refer self-pay patients to Eligibility Specialist.
• Answer calls promptly and document encounters accurately.
• Schedule appointments and pre-register patients; provide program/service information.
• Collect payments and balance cash/receipts at shift end; handle co-pays and balances.

Skills

Customer service

Phone communication

Insurance eligibility screening

Multitasking

CPR certification

Data entry

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR) system

Microsoft Office

Job description

CommuniCare+OLE seeks an Access Representative I to provide frontline patient services at our West Sacramento site. You will greet patients, collect data, screen insurance eligibility, and schedule visits while maintaining accurate EMR records.

The role emphasizes strong customer service, data accuracy, and adherence to privacy guidelines within a busy clinic setting. This entry-level position offers a Monday–Friday schedule with potential evening shifts.