Patient Access Associate - Hospital Registration

MaineHealth; Biddeford (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is seeking a Patient Access Associate I in Central Registration & Admitting. This non-clinical role greets patients, verifies information, and registers them for services. The position supports bedside and clinical teams when needed in a high-volume setting with varying shifts.

Ideal candidates have healthcare or customer service experience, strong data-entry skills, and proficiency with Word/email. Benefits included; pay range listed below.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service is preferred.
• Additional Skills/Requirements: Computer and data entry experience with Microsoft Word, e-mail, and internet communication, plus ability to work accurately with electronic systems.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Register patients and check in/out in a high-volume environment.
• Support clinical teams as needed and assist bedside/clinical care environments when applicable.
• Maintain accuracy in data entry and use of electronic systems.

Skills

Customer service

Data entry

Microsoft Word

Email

Electronic systems

Education

High school diploma or GED

Tools

Microsoft Word

Email systems

Internet

Job description

Patient Access Associate - Hospital Registration

Clerical/Administrative Support
Req #: 97247

The Patient Access Associate I is the first level of a three-level career ladder within Central Registration & Admitting. The Patient Access Associate serves as the first point of contact for patients and visitors arriving at the hospital. While this is a non-clinical role, the Associate works closely with clinical care teams and at times will complete Access functions at the bedside or within the clinical care environment. The associate is responsible for accurately identifying and registering patients and will provide customer service support for visitors and families. Central Registration & Admitting team members admit, check in and register patients of all ages and backgrounds and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Work is performed in a high volume, schedule dependent environment.

This role provides coverage for open shifts due to PTO, callouts, and fluctuating volumes, with hours that vary week to week based on departmental needs and are not guaranteed. Candidates must be flexible and willing to pick up shifts as they become available, including evenings, weekends, and holidays as needed.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.


• License/Certifications: N/A


• Experience: Related experience in healthcare or customer service is preferred.


• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.


• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire.

• paid parental leave


• flexible work options


• student loan assistance


• professional development opportunities


• well-being resources

The pay range for this position is $19.87 to $23.75 per hour.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

• comprehensive benefits


• recognition programs


• career growth opportunities


• shift differentials or other incentives

If you have questions about this role, please contact [[e-mail]]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre‑hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [[e-mail]].

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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