Patient Access Associate - Full-Time

Mesa View Regional Hospital; Mesquite (NV); On-site; USD 34,000 - 50,000; Full time

Job summary

Mesa View Regional Hospital in Mesquite, NV is seeking a Patient Access Associate to help patients check in and begin their care journey. You will collect information accurately, answer questions, and set a compassionate tone to ease patient concerns in a busy front-desk environment.

No healthcare experience is required; we’ll train you. You’ll need to be comfortable with multiple computer screens, phones, and fast data entry, and you must pass vaccinations, a drug test, and a background check

Qualifications

• High School diploma or GED required.
• Willingness to learn hospital registration processes.
• Strong communication and listening skills.

Responsibilities

• Enter patient information across multiple computer screens and phones in a busy registration area.
• Build rapport with patients to ease anxiety and answer questions during check-in.
• Input data accurately, verify insurance details, and coordinate with clinicians during emergent care interruptions.
• Be part of a supportive team focused on patient-centered care.

Education

High School Diploma or GED

Job description

Description

As our Patient Access Associate, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Access Associate (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals.

Requirements:

• High School Diploma or GED

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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