Patient Access Customer Service Representative

Jobtailor; Johnstown (Cambria County); On-site; USD 30,000 - 38,000; Full time

Job summary

Jobtailor is looking for a courteous front desk associate to manage patient check-in, registrations, and insurance verification across multiple computer systems. You will help patients and families navigate the process with clarity and compassion.

In a fast-paced environment, you will answer phones, collect co-pays, provide cost estimates, and collaborate with nurses and care teams to ensure smooth patient flow and timely access to care.

Qualifications

• High School Diploma or GED required.
• Pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service during patient check-in and registrations across systems.
• Answer phones and collect accurate patient information quickly.
• Minimize delays and ensure timely access to care.
• Build trust with patients in stressful moments.
• Navigate insurance plans, collect co-pays, and provide cost estimates.
• Collaborate with nurses, physicians and care teams to maintain smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Composure

Professionalism

Multitasking

Prioritization

Attention to detail

Trust building

Compassion

Education

High School Diploma or GED

Job description

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Hard Skills

• patient registration
• insurance verification
• medical data entry
• co-pay collection
• cost estimation

Soft Skills

• customer service
• communication
• interpersonal skills
• composure
• professionalism
• multitasking
• prioritization
• attention to detail
• trust building
• compassion

Certifications & Qualifications

• High School Diploma
• GED