Patient Access Associate, FT Rotating (57822)

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

El Paso Childrens Hospital in El Paso, TX is seeking an Entry level Patient Access Representative. Under supervision, you will admit, register and pre-register patients, interview guarantors, explain hospital policies, and help patients understand their financial responsibilities.

You will verify insurance, secure pre-certifications as needed, document data accurately, and assist with financial screening. Must be bilingual English/Spanish and have at least one year of office or customer service

Qualifications

• High school diploma or GED; medical terminology background preferred.
• Minimum 1 year of office or customer-service experience; healthcare/financial background preferred.
• Bilingual English/Spanish is required.

Responsibilities

• Admits, registers, and pre-registers patients in a courteous, professional manner.
• Interviews patients/guarantors and explains hospital policies to patients.
• Collects payments and assists patients with their financial responsibilities.
• Verifies insurance eligibility and benefits; obtains pre-certifications/authorizations as needed.
• Documents demographic and financial data accurately in the manual or Invision system; supports financial screening.

Skills

Tactful communication

Computer literacy

Communication skills

Analytical skills

Payer terminology

Bilingual English/Spanish

Education

HS diploma or GED

Job description

Job DetailsLevel: EntryJob Location: El Paso Childrens Hospital - El Paso, TX 79905Position Type: Full TimeJob Shift: RotatingPosition Summary

Under the direction of the Patient Access Supervisor, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data obtained is accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCH programs.

Qualifications

Minimum Position Requirements

Work Experience:

• One (1) year office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.

Education and Training:

• High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.

Skills:

• Ability to deal tactfully with Employees, patients, visitors and the general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Bilingual English/Spanish required.