Scheduler, FT Rotating (56166)

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

El Paso Childrens Hospital Corporation is seeking an Entry-level Patient Access Scheduling Coordinator to support patient scheduling and pre-registration activities. This full-time position involves processing requests accurately while ensuring compliance with medical necessity and payer guidelines.

The ideal candidate should have a high school diploma, be bilingual in English and Spanish, and possess effective communication skills.

Experience in healthcare scheduling is preferred, along with knowledge of medical terminology.

Qualifications

• One year health care admitting or scheduling experience or one year work experience in a related healthcare, business or finance position.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Process requests for scheduling procedures/tests from physician offices and patients accurately.
• Ensure medical necessity and payer guidelines for authorizations are met.
• Handle routine patient inquiries related to scheduling and pre-registration.
• Maintain accurate records associated with scheduling and patient documentation.
• Demonstrates excellent customer service orientation.

Skills

Effective written and verbal communication skills

Bilingual English/Spanish

Analytical and problem-solving skills

Knowledge of medical terminology

Basic computer literacy and keyboarding skills

Education

High school diploma or equivalent

Some college hours preferred

Job description

Job Details

Level: Entry

Job Location: El Paso Children's Hospital - El Paso, TX 79905

Position Type: Full Time

Education Level: High School

Job Shift: Rotating

Job Category: Health Care

Responsibilities

Under the direction of the Patient Access Scheduling Supervisor, is responsible for assuring that requests for scheduling procedures/tests received from physician(s) offices and patient(s) are processed in an accurate and timely manner using the manual and automated scheduling systems.

Obtains pertinent demographic, insurance and financial information and assists with the pre-registration and financial screening process while ensuring medical necessity and payer guidelines for authorizations are met.

Handles all routine patient inquiries related to the scheduling and pre-registration process.

Maintains accurate records associated with the scheduling and the processing of patient documentation.

Able to manage multiple tasks with an excellent orientation to professional customer service.

Qualifications

• Work Experience: One (1) year health care admitting or scheduling experience or one year work experience in a related healthcare, business or finance position.
• Education & Training: High school diploma or equivalent. Some college hours preferred.
• License/ Registration/ Certification: Certified Healthcare Access Associate (CHAA) preferred.

Skills

• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of computer software programs and use of basic office equipment required.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Knowledge of medical terminology and familiarity with ICD9 coding preferred.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Ability to work in a fast pace environment with frequent interruptions.
• Demonstrates ability to organize and prioritize multiple tasks and works well under pressure.
• Bilingual English/Spanish required.