Patient Access Associate, FT Rotating

El Paso Childrens Hospital Corporation; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

El Paso Children's Hospital Corporation is seeking a Patient Access Clerk to admit and register patients, pre-register when needed, and explain hospital policies. You will conduct patient interviews, collect financial responsibilities, and inform patients about their rights and responsibilities.

Responsibilities include documenting demographic and financial data, verifying insurance eligibility, obtaining pre-certifications, and assisting with financial screening for EPCH programs.

Qualifications

• Minimum one year of office or customer service experience.
• Familiarity with basic office equipment and computer software.
• Knowledge of medical terminology and ICD9 coding preferred.

Responsibilities

• Admits, registers, and pre-registers patients in a courteous and timely manner.
• Conducts patient interviews and explains hospital policies.
• Collects patients' financial responsibilities and informs patients about bill of rights.
• Documents demographic and financial data accurately in the system.
• Verifies insurance eligibility and benefits with electronic systems or payers.
• Obtains pre-certification/authorization as required by payers.
• Assists patients with financial screening for EPCH programs.

Skills

Customer service

Office experience

Computer literacy

Verbal & written communication

Analytical & problem-solving

Bilingual English/Spanish

Education

High school diploma or GED

Medical terminology knowledge

Familiarity with ICD9 coding

Job description

Position SummaryUnder the direction of the Patient Access Supervisor, admits, registers, and pre-registers patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, collects and assists patients with their financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data obtained is accurately documented into the manual or Invision system. Verifies insurance via the electronic verification system or contacts the insurance payers for verification of eligibility and benefits. Ensures that any pre-certification/authorization is obtained to meet individual payer payment protocols. Assists patients with a financial screening assessment for eligibility with the EPCH programs.Minimum Position RequirementsWork Experience:One (1) year office and/or customer service experience required with knowledge of basic office equipment and computer software programs. Healthcare or financial background preferred.Education and Training:High school diploma or GED equivalent. Training or educational background with medical terminology and familiarity with ICD9 coding preferred.Skills:Ability to deal tactfully with Employees, patients, visitors and the general public.Basic computer literacy and keyboarding skills required.Effective written and verbal communication skills required.Analytical and problem-solving skills required.Knowledge of commercial and managed care payors and terminology.Bilingual English/Spanish required.