Patient Access Associate - Emergency Department

MaineHealth; Rockport (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

MaineHealth is seeking a Patient Access Associate for the Emergency Department. This role involves patient registration in a high-volume setting, requiring strong data entry and customer service skills. Join a supportive team dedicated to delivering top-quality care while enjoying benefits like flexible work policies and student loan assistance.

Benefits

Paid parental leave

Flexible work policies

Student loan assistance

Training and education resources

Well-being resources

Qualifications

• High school diploma or GED preferred.
• Related experience in healthcare or customer service is preferred.
• Proficiency with Microsoft Word, email, and internet communication.

Responsibilities

• Accurately identify patients and conduct detailed registration interviews.
• Capture demographic, insurance, and contact information.
• Work effectively with electronic systems.

Skills

Computer experience

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Pen Bay Hospital

Clerical/Administrative Support

Req #: 33442

Summary:

The Emergency Department Patient Access Associate is responsible for accurately identifying patients and conducting detailed registration interviews, including capturing demographic, insurance, and contact information in a high-volume, 24/7 Emergency Department. Patient Access Associates are exposed to varying levels of acuity, disease, and sensitive patient and visitor situations impacting populations of all ages and backgrounds.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements: Computer and data entry experience required, including proficiency with Microsoft Word, email, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with healthcare professionals who truly value the people around them – both within the organization and in the surrounding communities.

We offer benefits that support your needs today and provide flexibility for tomorrow – including paid parental leave, flexible work policies, student loan assistance, training and education, and well-being resources for you and your family.

MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you’re interested in building a career in a supportive environment dedicated to delivering top-quality care, apply today.

If you have questions about this role, please contact Alyssa K. Lewis at [e-mail]