Patient Access Associate - Emergency Department

MaineHealth; Rockport, Chesterfield (TX, ME, MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Access Associate for their Emergency Department. This role involves identifying patients and conducting registration interviews in a fast-paced environment. The ideal candidate will have strong computer skills and experience in customer service. MaineHealth offers a supportive work culture and various benefits to enhance your career.

Benefits

Paid parental leave

Flexible work policy

Student loan assistance

Training and education

Well-being resources

Qualifications

• Related experience in healthcare or customer service preferred.
• Proficiency with electronic systems required.

Responsibilities

• Conduct detailed registration interviews in a high-volume Emergency Department.
• Accurately identify patients and capture demographic information.

Skills

Computer skills

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Description

Pen Bay Hospital

Clerical/Administrative Support

Req #: 33442

Summary:

The Emergency Department Patient Access Associate is responsible for accurately identifying patients and conducting detailed registration interviews, including capturing demographic, insurance, and contact information in a high-volume, 24/7 Emergency Department. Patient Access Associates are exposed to varying levels of acuity, disease, and sensitive patient and visitor situations impacting populations of all ages and backgrounds.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience in healthcare or customer service is preferred.
4. Additional Skills/Requirements Required: Computer and data entry experience is required, including proficiency with Microsoft Word, email, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
5. Additional Skills/Requirements Preferred: N/A

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with healthcare professionals who truly value the people around them—both within the organization and in the communities they serve.

We offer benefits that support your needs today and flexibility to plan for tomorrow, including paid parental leave, a flexible work policy, student loan assistance, training and education, and well-being resources for you and your family.

MaineHealth remains committed to investing in our care team and fostering an inclusive environment where you can thrive and realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact Alyssa K. Lewis at [e-mail].