Patient Access Associate - Emergency Department

Inova Health System; Leesburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Flexible schedules

Job summary

Inova Health System is seeking a Patient Access Associate for the Emergency Department in Leesburg, VA. The role is full-time, Monday–Friday, 7:00 AM–3:30 PM with every-other-weekend shifts at multiple ED locations.

Responsibilities include patient registration, insurance verification, financial counseling, and coordination of referrals, appointments, and transport. The ideal candidate will have strong customer service skills, empathy, and the ability to work in a fast-paced hospital setting.

Qualifications

• High School or GED is required.
• Healthcare experience is a plus.
• Must be able to rotate through ED locations: Leesburg, Lansdowne, Ashburn.
• Schedule includes onboarding/training day-shift before moving to assigned shift.

Responsibilities

• Register patients and collect demographics, verify identity and insurance.
• Answer phones, scan documents and use EMR/eligibility tools.
• Provide financial counseling and collect payments.
• Coordinate referrals and scheduling for routine appointments.
• Assist with patient kiosks and respond to inquiries.
• Maintain HIPAA and OSHA compliance.
• Support patient communication and advocacy.
• Document and route referrals and transport details as needed.

Skills

Customer service

Empathy

Professionalism

Communication

Education

High School or GED

Job description

Patient Access Associate - Emergency Department

• Leesburg, VA, United States
• Ashburn, VA, United States

Job Description

Inova Loudoun Hospital – Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 7:00 AM – 3:30 PM & Every Other Weekend.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules for routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

Education: High School or GED

Preferred Qualifications:

• Travel: Must be able to rotate through any of our ED locations: Leesburg, Lansdowne, Ashburn
• Experience: Healthcare experience is a plus; prior experience working in a fast-paced environment.
• Schedule: Must be able to work day-shift during onboarding/training (2-3 months) before moving to shift hired into
• Skills/Qualities: dependable, compassionate, professional, willing to learn, and comfortable working with patients in a fast-paced Emergency Department environment.
• Other: Will not consider candidates with limited availability

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.