Patient Access Associate

Kent Hospital; Warwick (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate and detail-oriented individual to join their patient registration team. This role is vital in ensuring that patients receive the care they need while maintaining accurate health information and financial integrity. Responsibilities include obtaining and documenting Personal Health Information, coordinating with medical staff, and providing exceptional customer service to patients and their families. If you thrive in a fast-paced environment and are passionate about healthcare, this opportunity offers a chance to make a meaningful impact in the lives of others while working within a supportive team.

Qualifications

• High School Diploma with 2 years of related experience required.
• Certification in Medical Terminology preferred.

Responsibilities

• Obtain and document Personal Health Information (PHI) for patients.
• Coordinate with physicians for accurate scheduling and registration.

Skills

Patient Relations

Customer Service

Medical Terminology

Typing Speed (40 wpm)

Communication Skills

Education

High School Diploma

Tools

SSI System

Electronic Bedboard

Bed Tracking Systems

SSI Optical Imaging System

Job description

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Job Responsibilities

• Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional, and caring manner. This information, entered into the Hospital’s Information and Clinical Systems, includes demographic and financial data used across departments. Assists in maintaining financial integrity by verifying patient insurance information through online communication with payers, collecting co-payments at registration, and managing daily bed assignment operations.
• Greet and assist patients and visitors, providing comfort and communication with police and rescue personnel when applicable.
• Accurately obtain and document PHI necessary for patient registration, explaining financial and regulatory requirements professionally and compassionately.
• Coordinate with physicians’ offices to ensure accurate scheduling and registration information.
• Obtain signatures for consent forms, financial responsibility, and other authorizations.
• Collect co-payments, deposits, and deductibles during registration, especially for Emergency Department and Out-Patient Services.
• Organize test results, forms, and documents for inclusion in the patient’s medical record.
• Create daily reports on registration schedules and distribute to relevant departments.
• Verify insurance information via online communication with payers using the SSI system to maintain financial accuracy.
• Scan insurance cards, physician orders, and important documents into the SSI Optical Imaging System.
• Explain and distribute regulatory information such as HIPAA Privacy Notices, Medicare notices, and Advance Directives.
• Manage patient bed assignments using Electronic Bedboard and Bed Tracking systems, coordinating with nursing, surgery, and emergency departments to ensure bed availability and proper patient placement.
• Monitor transactions in the hospital systems to ensure accurate census data.
• Maintain courteous, helpful, and professional interactions with staff, patients, and families, promoting excellent customer service.
• Perform other related duties as assigned.

Qualifications and Requirements

High School Diploma required, with at least two years of related experience or equivalent. Certification in Medical Terminology and strong oral communication skills preferred. Must have excellent patient relation and customer service skills, a typing speed of at least 40 wpm, and proficiency with personal computers and multiple applications. Experience in a medical office or customer service is preferred.

About Care New England Health System

Care New England and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted leaders in medical research, specialty care, and health programs.

Additional Statements

Americans with Disabilities Act: Applicants and employees must be able to perform essential functions with or without accommodations.

EEOC Statement: Care New England is an equal opportunity employer, considering all applicants without discrimination.

Ethics Statement: Employees are expected to conduct themselves according to the organization’s ethical standards, including policies, mission, vision, and values.