Patient Access & Appointment Coordinator

Presbyterian Healthcare Services; Clovis (NM); On-site; USD 22,551 - 31,354; Full time

Job summary

Presbyterian Healthcare Services in Clovis, NM, is hiring a Medical Group Scheduler to coordinate patient appointments and manage referrals in a high-demand clinical setting.

You will verify patient demographics, insurance details, and referrals, while handling calls with care and HIPAA-compliant processes. This full-time role supports Plains Regional Medical Center Outpatient Surgery and emphasizes accurate record-keeping and smooth workflow.

Qualifications

• High school diploma or GED required.
• Minimum nine months of experience in an office, healthcare, or customer service environment required.
• Must successfully complete Epic scheduling competency within 90 days of hire.
• One or more years of experience in a provider office, call center, or similar healthcare environment preferred.

Responsibilities

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details.
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access.
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record.
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards.
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions.
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback.
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow.
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations.

Skills

Scheduling

Customer service

HIPAA compliance

Epic scheduling

Education

High school diploma or GED

Tools

Epic

Job description

Presbyterian Healthcare Services in Clovis, NM, is hiring a Medical Group Scheduler to coordinate patient appointments and manage referrals in a high-demand clinical setting.

You will verify patient demographics, insurance details, and referrals, while handling calls with care and HIPAA-compliant processes. This full-time role supports Plains Regional Medical Center Outpatient Surgery and emphasizes accurate record-keeping and smooth workflow.