Medical Group Scheduler

Jobtailor; Clovis (NM); On-site; USD 22,551 - 31,354; Full time

Job summary

Presbyterian Healthcare Services in Clovis, NM, is hiring a Medical Group Scheduler to coordinate patient appointments and manage referrals in a high-demand clinical setting.

You will verify patient demographics, insurance details, and referrals, while handling calls with care and HIPAA-compliant processes. This full-time role supports Plains Regional Medical Center Outpatient Surgery and emphasizes accurate record-keeping and smooth workflow.

Qualifications

• High school diploma or GED required.
• Minimum nine months of experience in an office, healthcare, or customer service environment required.
• Must successfully complete Epic scheduling competency within 90 days of hire.
• One or more years of experience in a provider office, call center, or similar healthcare environment preferred.

Responsibilities

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details.
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access.
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record.
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards.
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions.
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback.
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow.
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations.

Skills

Scheduling

Customer service

HIPAA compliance

Epic scheduling

Education

High school diploma or GED

Tools

Epic

Job description

Location Address: 2421 W 21st Street, Suite B Clovis, NM 88101-2006

Compensation Pay Range: Minimum Offer $16.37, Maximum Offer $22.76

Now Hiring: Medical Group Scheduler

Summary

Build your career as a Medical Group Scheduler by helping patients access the care they need. In this role, you'll coordinate appointments, manage referrals, maintain accurate patient information, and support efficient clinic operations while delivering exceptional customer service and creating a positive patient experience. Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Plains Regional Medical Center Outpatient Surgery Work Shift: Days (United States of America)

Responsibilities

• Schedule and coordinate patient appointments while providing accurate instructions, directions, and appointment details.
• Monitor provider schedules, identify scheduling issues, reschedule no-shows, and support timely patient access.
• Verify and update patient demographics, insurance information, and referrals in the electronic medical record.
• Manage incoming calls, provide information, document messages, and route requests appropriately while maintaining HIPAA standards.
• Support referral processes, including entering referrals, coordinating documentation, and assisting patients with referral questions.
• Provide exceptional customer service by addressing patient concerns, resolving issues when possible, and documenting feedback.
• Apply knowledge of Advanced Access scheduling practices and collaborate with care teams to optimize patient flow.
• Maintain accurate records and complete administrative tasks to support providers, patients, and clinic operations.

Qualifications

• High school diploma or GED required.
• Minimum nine months of experience in an office, healthcare, or customer service environment required.
• Must successfully complete Epic scheduling competency within 90 days of hire.
• One or more years of experience in a provider office, call center, or similar healthcare environment preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.