Patient Access and Affordability Operations Manager

AmerisourceBergen; California (MO); Hybrid; USD 72,000 - 104,000; Full time

Job summary

An innovative company is seeking a Patient Access and Affordability Operations Manager to oversee corporate programs and ensure compliance with internal and external regulations. This role involves managing a team, conducting performance reviews, and collaborating with various departments to enhance operational efficiency. The ideal candidate will possess strong decision-making and communication skills, alongside a background in business or healthcare administration. Join a purpose-driven organization dedicated to improving lives and enjoy a comprehensive benefits package that supports your personal and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Care

Paid Parental Leave

Professional Development Resources

Employee Resource Groups

Volunteer Activities

Backup Dependent Care

Adoption Assistance

Infertility Coverage

Qualifications

• Requires a bachelor's degree in business or healthcare administration.
• Minimum of 3 years of related experience, including team management.

Responsibilities

• Supervises corporate programs ensuring compliance with policies.
• Conducts interviews, hires associates, and provides performance feedback.
• Analyzes quality and performance reports for process improvements.

Skills

Decision Making

Interpersonal Skills

Organizational Skills

Effective Communication

Microsoft Office Proficiency

Task Management

Problem Identification

Professional Demeanor

Education

Bachelor's Degree in Business or Healthcare Administration

Clinical Studies (Nursing, Pharmacy)

Tools

Microsoft Office Suite

Job description

Patient Access and Affordability Operations Manager page is loaded

Patient Access and Affordability Operations Manager

Apply locations Remote, California Remote, WA time type Full time posted on Posted 3 Days Ago job requisition id R257827

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Patient Access and Affordability Operations Manager is responsible for the supervision of corporate programs. This includes maintaining the appropriate controls, procedures and documentation to ensure that programs onboarded and monitored in compliance with internal policies and procedures and external regulations. This role will actively collaborate with compliance, technology and product teams ensuring adherence to compliance requirements, client issue resolution, and the management of overall operations.

Hours: This role involves managing associates in Hawaii Standard Time and requires availability to address associate needs and requests during their scheduled shift.

Responsibilities:

• People manager: Conducts interviews and hires associates.

• Conducts both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions.

• Ensures programs are onboarded and modifications made according to guidelines by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations

• Works closely with training & quality team to onboard and trains new team members and maintains ongoing training requirements/needs for the team.

• Manages and performs regular internal reviews and audits of processes, data retention and system validations to ensure policies are properly enforced and documented.

• In collaboration with the Quality Manager and data analytics team, develop and maintain effective and actionable system performance metrics and SOPs.

• Analyzes quality and performance reports for trends, makes process improvements, provides coaching or re - training where needed.

• Develops and monitors standard work processes and makes suggestions for modifications to increase and improves productivity, efficiency and accuracy for improving costs; implements changes as directed or needed.

• Translates and oversees organizational strategies for assigned goals

• Manages the resolution of client and team issues and ensures appropriate follow-up is done. Deliver routine report.

• Analyzes quality, performance or other program reports for trends, makes process improvements, and provides coaching where needed.

• Collaborates cross-functionally on projects/corporate initiatives , new implementations

• Manages & administers program policies & procedures

• Collaborates with Compliance team on program audits, addresses audits findings and implement corrective action

• Accountable for team metrics and performance management

• Execute on efficiencies and continuous quality improvement.

• Performs related duties as assigned.

Education:

Requires broad training in fields such as financial/financial tech services, business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. Normally requires a minimum of three (3) + years of progressively related responsibility. Previous experience managing a team for 1-2 years.

Skills:

• Ability to evaluate issues, make decisions and recommend possible solutions

• Strong interpersonal and presentation skills

• Strong organizational skills; attention to detail

• Ability to communicate effectively both orally and in writing

• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)

• The ability to manage multiple tasks along a parallel process

• Ability to identify issues and knows when to escalate

• Able to respond/react with appropriate urgency/professionalis m and make decisions under pressure.

• High level attention to detail.

• Positive, team-oriented attitude and approach to getting work done.

• Reliable, resourceful, flexible, able to influence without authority, known for a sense of initiative.

• Models a professional and responsible demeanor at all times

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$72,200 - 103,290

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: Value Apothecaries Inc

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.