Patient Access Ancillary

Astera Health; Sebeka (MN); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Job summary

Astera Health is hiring a part-time Ancillary Patient Access Representative, primarily based in Wadena, MN. The role requires evenings, nights, rotating weekends and holidays with potential to float to other Patient Access locations to cover needs. Benefits included, and a focus on accurate registration, scheduling, and patient service.

The position emphasizes confidentiality, high-quality customer service, and effective communication with patients, families, and internal teams.

Qualifications

• Strong oral and written communication skills.
• Understanding of medical terminology preferred.
• Ability to interact professionally with patients and staff.

Responsibilities

• Greet patients and visitors and assess their needs in a caring, professional manner.
• Gather demographic and financial information and enter it into the electronic health record to complete registration.
• Schedule appointments and manage provider schedules.
• Operate telephone system and direct calls appropriately.
• Ensure referrals are completed in a timely manner.
• Handle department work queues and determine authorization needs.
• May float to other Patient Access locations as needed.

Skills

Communication skills

Medical terminology

Customer service

Interpersonal skills

End-user support

Education

Post secondary education (office practices)

Tools

EHR system

Job description

Our team is hiring for a part-time, 64 hours per pay period, Ancillary Patient Access Representative position and primarily located in Wadena. This position schedule varies and can require evenings, nights, rotating weekends, rotating holidays and may also float to other Patient Access department locations to cover when needed. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, and long-term disability and our employee wellness initiative.Essential Duties:Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner.Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process.Schedules appointments and maintains provider schedules.Operates telephone console using a caring and professional manners to assist callers, answers questions and transfers calls to correct departments when appropriate.Ensures referrals are addressed and completed in a timely manner.Works department work queues as assigned. Determines if procedure/service needs or requires authorization.This position may require evenings, nights, rotating weekends, rotating holidays and different work schedules; and may also float to other Patient Access department locations to cover when needed.Duties, responsibilities, requirements and expectations of this job are subject to change as neededCore Competencies:Positive attitudeUnderstanding of Medical terminology is preferredAbility to effectively operate standard office equipment and softwareStrong oral and written communication skillsDemonstrates a high degree of commitment to customer service excellencePossess cross-cultural sensitivityAbility to work effectively with internal and external stakeholders, building strong relationshipsAbility to perform tasks both collaboratively and independentlyDemonstrates concern for patients of all ages, visitors, and co-workers.Maintains confidentiality of information and privacy compliance.Physical Requirements:Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:Occasionally (up to 33% of work time): Standing, walking, reaching, lifting.Frequently (34-66% of work time): Sitting, handling, talking, hearing, near acuity vision.Education:Post secondary education with an emphasis on office practices; or combined years of relevant education and experience to perform the essential duties of this position.