Patient Access Advocate, Full-time, 1st shift, Brownsburg Hosptial location, Outpatient Registration

Hendricks Regional Health; Brownsburg (IN); On-site; USD 35,000 - 47,000; Full time

Job summary

Hendricks Regional Health in Brownsburg seeks a Full-time Patient Access Specialist for day shift. You will assist with pre-registration, collect demographic and insurance information, enter data, and arrange room assignments.

The role involves directing patients to the correct departments and handling signatures and required forms. Responsibilities include registration without duplicate records, Medicare/Medicaid questionnaires, and post-registration edits.

Qualifications

• Must have high school diploma or equivalent with emphasis on office skills.
• Vocational training or on-the-job computer experience is valued.
• Medical terminology and healthcare office exposure helpful.

Responsibilities

• Processes pre-registration for all patient types and avoids duplicates.
• Registers patients and verifies demographic and insurance data.
• Obtains room assignment and required signatures, and guides patients to the correct unit.
• Completes Medicare/Medicaid forms and patient rights documentation.
• Edits registrations and handles transfers and discharges for Revenue Cycle tasks.

Skills

Office skills

Medical terminology

Healthcare business office

Education

High school diploma or equivalent

Tools

Computer systems

Phone switchboard

Job description

Job Summary : Full time day shift opportunity at our Brownsburg Hospital location. Hours may vary and will require some Saturdays. Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Essential Responsibilities

1. Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including:
   • gathering demographic and insurance information by telephone or during pre-procedure encounter
   • entering above data into the computer
   • assembling packet for specific patient type
2. Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:
   • scanning insurance card(s)
   • entering/verifying demographic and insurance data into computer
   • typing and assembling packets for specific patient type
   • obtaining room assignment by contacting proper nursing unit/bed control
   • obtaining appropriate signatures on forms
   • directing/transporting the patient to the appropriate department or unit
   • following through on special diagnosis patients (i.e. infectious patients)
   • offering all patients a copy of the brochure “Your Rights & Responsibilities as a Patient”
   • completing Medicare Secondary Payer Questionnaires
3. Edits/prepares registrations accurately before passing on to billing.
4. Processes transfers and discharges.
5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires.

Education and Experience Required

1. Must have or be working toward a high school diploma or equivalent with special emphasis on office skills.
2. Specific vocational preparation includes an occupationally significant vocational training or on-the-job computer and switchboard experience. Medical terminology and healthcare business office experience would be helpful.

Work Shift : 1st Shift (United States of America) Scheduled Weekly Hours : 40