Patient Access Advocate

Legacy Health; Portland (OR); On-site; USD 32,000 - 43,000; Full time

Job summary

Legacy Emanuel Medical Center in Portland, OR, is seeking a Patient Access Representative. You will be the first face patients see, collecting insurance information and guiding financial responsibilities, while helping with co-pays and required documentation.

Role focuses on accurate medical and financial records, effective communication, and coordinating with hospital units to support care teams and compliance. This fast-paced position emphasizes empathy and teamwork.

Qualifications

• High School diploma or equivalent required.
• Two years college in Health Records coursework preferred.
• Experience in Patient Access or medical records is advantageous.
• Knowledge of health plan and benefit structures is preferred.

Responsibilities

• Greet, register, check in, and admit patients per scope and service line.
• Verify insurance coverage and determine patient financial responsibilities.
• Collect copayments, coinsurance, deposits, and payments as appropriate.
• Collaborate with Revenue Cycle to ensure accurate records.
• Collect and submit required legal documentation for compliance.

Skills

Communication

Customer service

Interpersonal skills

Problem-solving

Medical terminology

EMTALA knowledge

Adaptability

Keyboard skills

Multitasking

Education

High School diploma

Two years college with Health Records coursework

Tools

Electronic medical records

Microsoft Office

Databases

Job description

Legacy Emanuel Medical Center in Portland, OR, is seeking a Patient Access Representative. You will be the first face patients see, collecting insurance information and guiding financial responsibilities, while helping with co-pays and required documentation.

Role focuses on accurate medical and financial records, effective communication, and coordinating with hospital units to support care teams and compliance. This fast-paced position emphasizes empathy and teamwork.