Patient Access & Administrative Support Specialist

Highland Rivers Health; Rome (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance through GA SHBP

Flexible benefits: dental, vision, etc

Retirement plan with employer matching

4 weeks paid time off (PTO)

10 paid holidays

1 personal day

NHSC loan forgiveness in qualifying-

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health seeks a Customer Service Representative to greet and assist visitors, manage scheduling, and support billing and data entry. The CSR will be based in Floyd County and may travel to other clinics as needed.

Role requires confidentiality, strong communication, and accurate entry into the EHR system. The position is customer-facing and integral to maintaining smooth clinic operations and patient experience.

Qualifications

• Customer service oriented and able to maintain confidentiality.
• Strong communication skills for phone inquiries and scheduling.
• Accurate data entry into the EHR and basic financial handling.

Responsibilities

• Greet and direct individuals entering the facility.
• Answer, screen, and process telephone inquiries per policy.
• Schedule, reschedule, and cancel appointments.
• Enter client information into the EHR accurately.
• Refer individuals to clinical team for triage when applicable.
• Maintain provider schedules and insurance information.
• Process payments and post to cash sheet.
• Check in/out individuals and complete financial processes.
• Uphold positive team relations and use sound judgment.
• Perform other duties as assigned.

Skills

Customer service

Job description

Highland Rivers Behavioral Health seeks a Customer Service Representative to greet and assist visitors, manage scheduling, and support billing and data entry. The CSR will be based in Floyd County and may travel to other clinics as needed.

Role requires confidentiality, strong communication, and accurate entry into the EHR system. The position is customer-facing and integral to maintaining smooth clinic operations and patient experience.