Patient Access & Care Concierge

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Holidays

Personal Day

Public Service Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking a Customer Service Representative (CSR) to greet and direct individuals as they enter the facility. You will be the face of HRH, knowledgeable about programs and services offered.

Responsibilities include answering inquiries, scheduling appointments, collecting information for the EHR, assisting the clinical team as needed, handling payments, and maintaining accurate data while upholding confidentiality and professional conduct.

Qualifications

• Must be customer service oriented.
• Excellent verbal and written communication.
• Ability to maintain confidentiality and follow policies.
• Proficient with data entry and basic computer skills.

Responsibilities

• Greet and direct individuals as they enter the facility.
• Answer, screen and process telephone inquiries with confidentiality.
• Schedule, reschedule and cancel appointments.
• Return all telephone messages promptly and provide program information.
• Enter and maintain accurate information in the EHR system.
• Ensure individuals are referred to the clinical team for triage when applicable.
• Maintain current data on provider schedules and insurance plans.
• Process payments and post to the cash sheet accurately.
• Check in/out individuals in a timely manner.
• Uphold professional interpersonal relations within the team.
• Perform other duties as assigned.

Job description

Highland Rivers Behavioral Health is seeking a Customer Service Representative (CSR) to greet and direct individuals as they enter the facility. You will be the face of HRH, knowledgeable about programs and services offered.

Responsibilities include answering inquiries, scheduling appointments, collecting information for the EHR, assisting the clinical team as needed, handling payments, and maintaining accurate data while upholding confidentiality and professional conduct.