Pathology Support Technician

Novant Health; Winston-Salem (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Novant Health is seeking a Pathology Support Technician II in Winston-Salem, NC. The role supports anatomic pathology by managing send-out requests, maintaining critical records, and ensuring regulatory compliance.

A detail-oriented, organized professional will thrive in this healthcare support position. Under supervision of the Anatomic Pathology Manager and Pathologists, you will coordinate shipping, keep precise records, and handle multiple priorities with discretion using EPIC and related

Qualifications

• High School Diploma or GED required; 2-year/associate degree preferred or Medical Terminology course completed.
• 3 years of clerical experience in medical field preferred; experience in Pathology or Laboratory Medicine preferred.
• Familiarity with pathology records, send-out requests, HIPAA/CLIA/OSHA compliance; EPIC experience desirable.

Responsibilities

• Process and track pathology send-out requests (slides, blocks, records).
• Communicate with physicians/requestors to collect or clarify information.
• Respond to legal requests, ensuring HIPAA, CLIA, and OSHA compliance.
• Maintain meticulous pathology records per CAP and NHLS policies.
• Coordinate shipping via FedEx and other carriers.
• Provide timely updates and high-quality service to clinical teams.

Skills

Attention to detail

Communication skills

Education

High School Diploma or GED

Associate degree or higher preferred

Medical Terminology Course

Tools

EPIC

Beaker

ARCOS

Job description

What We Offer

Location: Winston Salem, NC - Forsyth Medical Center

Department: Anatomic Pathology

Shift: Full Time - M-F 8:30a to 5:00p

Precision. Compliance. Coordination.

Are you a detail-obsessed, highly organized professional who thrives in a healthcare support role? Join Novant Health as a Pathology Support Technician II, where your administrative precision directly supports life-saving diagnoses and patient care.

Your Mission:

Working under the guidance of the Anatomic Pathology Manager and Pathologists, you'll be the go-to expert for managing send-out requests, maintaining critical pathology records, and ensuring full regulatory compliance.

What You Bring:

• High school diploma or GED required
• Administrative or clinical support experience in healthcare or pathology preferred
• Strong attention to detail and communication skills
• Ability to manage multiple priorities with accuracy and discretion
• EPIC experience preferred

Why Novant Health?

• Supportive, mission-focused culture
• Professional development opportunities
• Comprehensive benefits: health, retirement, tuition support & more
• A place where your work truly matters—to patients, providers, and the care team

What You'll Do

Day in the life:

• Process and track pathology send-out requests (slides, blocks, records)
• Communicate with physicians/requestors to collect or clarify information
• Respond appropriately to legal requests, ensuring HIPAA, CLIA, and OSHA compliance
• Maintain meticulous records per CAP and NHLS retention policies
• Coordinate shipping via FedEx and other carriers
• Provide timely updates and top-tier service to support Novant Health's clinical teams

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / associate degree, preferred. Or completion of Medical Terminology Course.
• Experience: 3 years of Clerical experience in the medical field, preferred. 3 years of Clerical experience in Pathology or Laboratory Medicine, preferred.
• Additional skills required:
  • Working knowledge of the computer keyboard and must be capable of being trained on the pathology computer system.
  • Proper telephone etiquette.
  • Proper filing of slides/blocks.
  • Confirm two patient identifiers on all materials received in and released from the lab.
• Additional skills preferred:
  • Beaker/Epic Experience.
  • ARCOS block system storage.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.