Pathology Support Specialist - Spokane

CellNetix Pathology & Laboratories; Spokane (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, Prescription options

Dental options

401K company match up to 4%

Paid Time Off

Holiday pay

Life and Disability insurance

Job summary

CellNetix Pathology & Laboratories seeks a detail-oriented, day-shift liaison at Deaconess Hospital Spokane LLC in Spokane, WA. The role focuses on managing incoming consultation requests, conference prep, and material requests for 2nd opinions and legal inquiries.

The ideal candidate has at least a high school diploma, 1+ year of medical customer service, and data-entry proficiency. Strong proofreading and professional communication are valued in a fast-paced environment.

Qualifications

• High school graduate or the equivalent.
• 1+ years customer service experience, preferably in a medical environment.
• Anatomic Laboratory experience is desirable.
• The ability to work with flexibility, efficiency, enthusiasm, and diplomacy.
• Demonstrated proficiency in data entry and computer software applications.
• Previous proofreading or document quality control experience preferred.
• Familiarity with medical terminology; anatomic pathology experience preferred.
• The ability to learn new software for data entry and research.

Responsibilities

• Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties.
• Return all outside institute material received.
• Send out material when requests are received from outside institutions or from the pathologists.
• Assist with preparing and distributing Conferences.
• Receive and process Legal requests.
• Assist Pathologists in requesting pathology material / reports from outside institutions
• Handle all aspects of client/customer questions/issues.
• Process all incoming and outgoing telephone calls.
• Monitor and distribute, as appropriate, all incoming correspondence.
• Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
• Process results of send out tests as directed.
• Perform quality assurance checks on all Histology and Cytology accessions
• Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc.
• Pull blocks, slides and reports from historical records for correlation with recent samples.

Skills

Customer service

Data entry

Proofreading

Medical terminology

Diplomacy

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Job Details

Job Location: Deaconess Hospital Spokane LLC - Spokane, WA 99204

Position Type: Full Time

Education Level: High School

Salary Range: $22.53 - $29.35

Hourly Travel Percentage: None

Job Shift: Day

ABOUT US

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary

This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas. Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries. Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will possess excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment.

Position Schedule

M-F, 9:00am - 5:30pm

Essential Duties

• Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties
• Return all outside institute material received.
• Send out material when requests are received from outside institutions or from the pathologists.
• Assist with preparing and distributing Conferences.
• Receive and process Legal requests.
• Assist Pathologists in requesting pathology material / reports from outside institutions
• Handle all aspects of client/customer questions/issues.
• Process all incoming and outgoing telephone calls.
• Monitor and distribute, as appropriate, all incoming correspondence.
• Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
• Process results of send out tests as directed.
• Perform quality assurance checks on all Histology and Cytology accessions
• Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc.
• Pull blocks, slides and reports from historical records for correlation with recent samples.
• Position is directly responsible for meeting or exceeding:
• Error rates within the Support Services department
• Department budget thresholds & specimen count/FTE goals
• Internal and external client satisfaction expectations

Qualifications

• The ideal candidate will be a high school graduate or the equivalent
• 1+ years customer service experience preferably in a medical environment.
• Anatomic Laboratory experience is desirable.
• The ability to work with flexibility, efficiency, enthusiasm, and diplomacy
• Demonstrated proficiency in data entry and computer software applications
• Previous proofreading or document quality control experience preferred
• Exhibit critical thinking skills and the ability to prioritize and effectively manage multiple requests/tasks at one time
• Familiarity with medical terminology, anatomic pathology experience preferred
• The ability to learn new software and use daily for data entry and research

Benefits

CellNetix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.
• Employee only HSA $0.00/per month or Employee only PPO $45.90/per month. Dependent plans also available.
• Dental company paid options.
• Employee only $0.00/per month. Dependent plans also available.
• 401K company match up to 4%
• Paid Time Off (PTO)
• 0-3 Years of Service: Accrue up to 15 days per year
• 4-7 Years of Service: Accrue up to 20 days per year
• 8-12 Years of Service: Accrue up to 25 days per year
• 13+ Years of Service: Accrue up to 30 days per year
• Holiday Pay
• 6 paid holidays per year
• 4 floating holidays per year
• Company paid Life and Disability insurance.
• Fully subsidized ORCA public transportation card and free parking at most sites.
• Company paid Norton LifeLock Identity Protection.

IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.

CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.