Support Services Specialist

CellNetix Pathology & Laboratories; Tukwila (WA); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401k matching

Free parking

Job summary

CellNetix Pathology & Laboratories in Tukwila, WA is seeking a Support Services Specialist to assist pathologists, clients, and patients. You will triage requests by phone, email, and fax, ensure HIPAA compliance, and support laboratory administrative workflows.

Qualified candidates have a high school diploma and at least 1 year in healthcare customer service, with basic computer skills and preferred medical terminology or clinical lab experience.

Qualifications

• Minimum High school graduate.
• 1+ years of relevant customer service experience, preferably in a healthcare setting.
• Medical terminology, preferred.
• Prior clinical medical setting or laboratory experience preferred.
• Basic computer program & application skills.

Responsibilities

• Handle phone calls through a soft phone system, scheduling and dispatching pathology procedures.
• Process medical records requests for pathology reports and documentation.
• Intake and processing of fax and email communications.
• Data entry using LIS system.
• Manage tissue release requests and CRM data, including accounts and contacts.
• Maintain HIPAA compliance in daily activities.

Skills

Customer service

Healthcare experience

Medical terminology

Basic computer skills

Education

High school diploma

Job description

Job DetailsJob Location: Tukwila Main Lab LLC - Tukwila, WA 98168Position Type: Full TimeEducation Level: High SchoolSalary Range: $22.00 - $27.25 HourlyJob Shift: Day

ABOUT US

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary

The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards.

Position Schedule

M-F, 8:00am - 4:30pm

Essential Duties

• Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests
• Process medical records requests for pathology reports and other documentation
• Intake and processing of fax and email communication
• Data entry using LIS system
• Tissue release requests to patients, funeral homes, legal entities or other 3rd parties
• Notification of critical results to clinician offices
• Create and print custom requisition forms for non-interfaced clients
• Clerical duties including internal mail distribution
• CRM data management including account and contact information as well as logging of each call
• Duplicate patient profile management
• Other duties as assigned

Knowledge/Skills/Abilities

• Exhibit precise attention to detail
• Adaptable & flexible
• Time management skills and organization and the ability to multitask
• Has exceptional verbal and written communication skills
• Performs with a professional demeanor
• Able to perform well under pressure with a large work volume
• Knowledge of HIPAA regulations and PPE requirements

Qualifications

Qualifications/Experience

• Minimum High school graduate
• 1+ years of relevant customer service experience, preferably in a healthcare setting
• Medical terminology, preferred
• Prior clinical medical setting or laboratory experience preferred
• Basic computer program & application skills

Physical Requirements

• Be able to lift up to 20 lbs.
• Sitting
• Computer use
• Walking
• In-Office attendance required

Benefits

CellNetix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.
• Employee only HSA $30.90/per month or Employee only PPO $54.30/per month. Dependent plans also available.
• Dental company paid options.
• Employee only $0.00/per month. Dependent plans also available.
• 401K company match up to 4%
• Paid Time Off (PTO)
• 0-3 Years of Service: Accrue up to 15 days per year
• 4-7 Years of Service: Accrue up to 20 days per year
• 8-12 Years of Service: Accrue up to 25 days per year
• 13+ Years of Service: Accrue up to 30 days per year
• Holiday Pay
• 6 paid holidays per year
• 4 floating holidays per year
• Company paid Life and Disability insurance.
• Fully subsidized ORCA public transportation card and free parking at most sites.
• Company paid Norton LifeLock Identity Protection.

MPORTANT NOTICE

As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.

CellNetix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be subject to specific hospital system requirements for Covid-19 vaccination along with other vaccinations such as Hepatitis B or seasonal flu vaccines. Employees may be asked to submit proof of vaccination or declination/exemption prior to or during employment. *Any federal, state or local laws or public health mandates with more stringent vaccination requirements will supersede CellNetix policies and/or procedures.