Support Services Specialist

Cellnetix-Pathology-; Allentown (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, Prescription benefits

Employee HSA available

401K company match

Paid Time Off

Free parking

Job summary

CellNetix Pathology & Laboratories is seeking a Support Services Specialist to assist pathologists, clients, and patients. You will triage requests by phone, email, and fax, adhere to HIPAA, and operate LIS and CRM systems. Responsibilities include data entry, scheduling, and coordinating pathology procedures.

The role runs M-F, 8:00am - 4:30pm with emphasis on accuracy, professional communication, and PPE safety in a healthcare setting.

Qualifications

• Experience delivering customer service in a healthcare setting preferred.
• Excellent verbal and written communication skills.
• Familiarity with HIPAA regulations and PPE protocols.

Responsibilities

• Triage and resolve requests from pathology clients and patients via phone, email, and fax.
• Process pathology report updates, scheduling, and dispatching procedures.
• Handle medical records requests and documentation intake.
• Data entry using LIS system to maintain patient and case data.
• Notify clinicians of critical results and coordinate with internal teams.

Skills

Customer service

Verbal communication

Written communication

HIPAA knowledge

Multi-tasking

Data entry

Education

High school diploma

Tools

LIS system

CRM software

Job description

ABOUT USAn unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.Position Summary:The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards.Position Schedule: M-F, 8:00am - 4:30pmEssential Duties:Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requestsProcess medical records requests for pathology reports and other documentationIntake and processing of fax and email communicationData entry using LIS systemTissue release requests to patients, funeral homes, legal entities or other 3rd partiesNotification of critical results to clinician officesCreate and print custom requisition forms for non-interfaced clientsClerical duties including internal mail distributionCRM data management including account and contact information as well as logging of each callDuplicate patient profile managementOther duties as assignedKnowledge/Skills/Abilities:Exhibit precise attention to detailAdaptable & flexibleTime management skills and organization and the ability to multitaskHas exceptional verbal and written communication skillsPerforms with a professional demeanorAble to perform well under pressure with a large work volumeKnowledge of HIPAA regulations and PPE requirementsQualifications/Experience:Minimum High school graduate1+ years of relevant customer service experience, preferably in a healthcare settingMedical terminology, preferredPrior clinical medical setting or laboratory experience preferredBasic computer program & application skillsPhysical Requirements:Be able to lift up to 20 lbs.SittingComputer useWalkingIn-Office attendance requiredBenefits:CellNetix offers a comprehensive benefits plan.Medical, Vision, Prescription company paid options.Employee only HSA $30.90/per month or Employee only PPO $54.30/per month. Dependent plans also available.Dental company paid options.Employee only $0.00/per month. Dependent plans also available.401K company match up to 4%Paid Time Off (PTO)0-3 Years of Service: Accrue up to 15 days per year4-7 Years of Service: Accrue up to 20 days per year8-12 Years of Service: Accrue up to 25 days per year13+ Years of Service: Accrue up to 30 days per yearHoliday Pay6 paid holidays per year4 floating holidays per yearCompany paid Life and Disability insurance.Fully subsidized ORCA public transportation card and free parking at most sites.Company paid Norton LifeLock Identity Protection.MPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.CellNetix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be subject to specific hospital system requirements for Covid-19 vaccination along with other vaccinations such as Hepatitis B or seasonal flu vaccines. Employees may be asked to submit proof of vaccination or declination/exemption prior to or during employment. *Any federal, state or local laws or public health mandates with more stringent vaccination requirements will supersede CellNetix policies and/or procedures.